Ulta BeautyReviews of ulta.com

I went into my local Ulta and purchased a Nioxn produce that was on sale on October 7, 2023. I was still using another product I had so I didn't open it right away. When I tried to use it the other day, I noticed it had expired in Sept 2023! So they sell expired merchandise!! I went to the store to return it and get a full refund and since I was 2 days over the 60 day return, they would only give me store credit. I spoke to the manager and she said they coudn't do anything else for me. This morning I called Corporate and got the same runaround. When I asked to speak to the representative, "Menard" the phone went silent and he never came back. I called back and got Menard again, he said I had to take it up with the store, which I told him I had tried. I asked to speak to his supervisor or the name of the head of customer service for Ulta and he did the same thing, dead silence and he never came back. He suggested I look at expiration dates of products before I buy them, which is this expected of every person who buys retail? The only time I look at expiration dates is with food and medicine. This is super bad customer service and I will take my business elsewhere now, and I will never buy a gift card for anyone from this company again.

So I tried to place an order today with Ulta on the app and it kept popping up an error message so I called customer service 8669838582. The first guy I talked to was very helpful and put me in touch with Commiety Bank to check my account which I had changed residence last month and needed to update with Commiety which I did and I went back in the Ulta app and everything was as it should be but yet I still could not place the order. I waited a bit and tried again but still same error message saying to check my account information to make sure it was correct. So I called back and this guy answers the phone and it sounds like he had been asleep, he was mumbling and I ask him to repeat what he said because I could not understand him and he then acted snotty. It sounded like his mouth was right up to the phone and he just got out of bed. Great customer service, right. I asked him if he could place the order on the phone since they were having technical issues with the app and he stated that was the issue. He said Ulta does not do guest orders over the phone. I have been a member of Ulta since 2020 and they have gotten a lot of business from me. It's Christmas and when you don't order in a timely manner you will not get it by Christmas. The first guy was great and told me to call back and they would help me fix this issue but the second guy, well just plain lazy. Literally. I told him that's fine I will just buy it from somewhere else and he says ok like he doesn't care. Great customer service. Now I see why Ulta's reviews are bad. The customers are what keeps them in business if it wasn't for the customers ulta would not be in business. If you can't take orders on the phone then you need to keep your website working properly. If you are going to have associates that sounds like they are either just waking up or sounds like they are slouched over or laying on their couch being snotty to customers then I promise you business will not succeed as it should. People do read reviews and as I am seeing Ulta's reviews are terribly bad and now I understand why. This guy did not even try he didn't care to. Let me put it like this I will give someone else my money and would rather pay more than deal with crappy service. It might not matter but when you get enough people that feel that way and it starts affecting the bottom line then you will see differently.

Dana at Ulta In Rockaway, NJ is simply amazing. She does a beautiful job on my color and cut every time. When I first started going to Dana I had no idea who she was. After 2 1/2 years she has become a friend and my amazing hair expert. I love how she listens to what I want but, makes it a million times better than I ever expect. If you’re looking for someone amazing go see Dana! Love ya girl

Ultas online customer service has gone down the drain big time over the past few years. When I called it used to be pleasant people from the United States and now they outsourced their phone customer service to India. Phone waits are longer. They couldnt help me with my request, not accommidating at all anymore. I'm very dissappointed in this company as I've shopped there for about 10 years.

I bought two gift cards on Nov 27, and got two reward cards. Later I found out the reward cards has "0" balance. I called ULTA customer service on Dec 3, they said they will send me new reward cards in 48 hrs. Never got the reward card, so called again on Dec 6, I was told it is pending and need to wait for 48 hrs. I asked to talk to the supervisor, the service rep. said no supervisor was available, I can leave my number and they will contact me in 48 hrs. What a joke to deal with unhelpful customer service, who doesn't solve any issue, but wasting my time.

This isn’t something I typically like to do but I’m absolutely furious. I purchased Prada perfume as a Christmas gift for someone, it came with a 2 free gift so I was excited. I received my order 5 days ago and when I opened my box there was no perfume. I looked at shipping and it said it should be included so I called customer service. I was told my claim would be escalated to the warehouse to check weight. Next day, I received an email saying it was shipped out as the proper weight and there would be no replacement or refund. I then called customer service again and was told it would be “escalated” to the managers/specific department and should hear back in 24 hours. I called 2 more days in a row and was told the same thing AGAIN. I asked to speak to a supervisor, but of course none were available. I was told I would get a call back but of course I didn’t. This is beyond ridiculous I paid for a product and didn’t receive it. I’ve emailed, messaged on fb, and called with them promising me they will make it right. DO NOT order perfume from Ulta, I have learned my lesson. I hope they realize that they have lost a customer and I will never buy, shop, promote them in any way ever again. Thank you for ruining a Christmas gift and treating a loyal customer as if they are insignificant. Ulta Beauty

Do yourself a favor and order online, it is cheaper and returns a swift and easy. Do not except anything in the way of “service” or “management”. All Ulta can do is check you out and take your money. It’s a truly crappy retail environment. Completely MIA customer satisfaction experience.

In the monrning's mail I received a coupon for 20% off and offer of free throw or robe. I immediately went to the Patriot Place store and all out of robes. Of course the offer signs are all around the store. Talk about baiting the consumer. The check out clerk was haughty, mumbling "as supplies last." So I walked out without any purchases. Also tried the Westwood MA store and no robes or throws there and got the same "as supplies last" comment. Conclusion, ignore the post card offer and shop elsewhere where supplies last more than two hours after receiving the mail.