Ulta BeautyReviews of ulta.com

After I placed my order (confirming I had the correct shipping address), I got an email confirmation with the WRONG shipping address. This was to be a Christmas gift for my daughter. I called immediately within minutes. No answer (on hold forever then disconnected). I had the option to "chat" which they said is the fastest way to correct an order after placed - guess what no answer for 2 days! Finally over chat they said they couldn't send a replacement or fix the delivery address (even though not yet shipped). They said I could get a refund to the giftcard I used, but I would have to wait 30 days to see it. They also couldn't price match to the sale price I had purchased it at or refund my rewards points I used. Basically at this poin thtere was no way to get it by Christmas even if I paid full price and expedited shipping and they weren't even apologetic. I asked several times to speak to a manager to escalate this - all they need to do is send the replacement order - but they refused to let me speak to manager. After 5 calls and 7 online chat sessions over a week and hours trying to fix this, I was finally promised and email documenting the solution. Surprise surprise I never got an email. I am pretty sure I will never see the giftcard refund. I am so done with ulta online.

Very bad customer service - don’t use them! My online order was cancelled where I used a discount code due to out of stock, I found stock at another location but they refused to give me the discount on the replacement order. Why show there is stock and then cancel due to no stock. Biggest scam ever!

This company steals from hard working people! They charged my account twice, they have refused to refund my money i have given all proof needed. Beware I don’t recommend anyone to buy items there.

They DO NOT refund full price, even if you have a receipt. Take your business elsewhere, Ulta is not a trustworthy company.

Customer service was good, but I received the complete wrong items. Correct invoice and everything, correct gift only for fragrance orders, but I received someone else’s makeup order instead? Customer service was great and issued a refund, but considering it was only my second order kinda offputting.

I would usually leave ultra beauty like 4-5 stars or beyond. However, this time they really screwed up . 1st if you buy a gift card. They expect you to pay the extra 5-10 for express shipping. I learned my lesson I bought a gift card for my daughter and I did Not pay the extra 5-10 for express shipping therefore I did not get a shipping number however, they gave me a receipt with number. So I purchased my physical gift card for my daughter for Christmas on December 3 it shipped out on December 5th I never received my gift card and it could not be tracked because unless u pay 5-10 u don’t get shipping number . And now I am screwed for Christmas I have to wait 5-7 business days to receive my money back . I will never ever purchase online again I will only buy in person. So now both my daughters are going to have to wait for Christmas because ultra can’t do their job and give people a shipping number thanks for ruining Christmas. Now I have to wait to give my other daughter her gift card until I get my money back because it won’t be fair if I give one a gift card and not the other thanks again for ruining my h kids holiday.

I would give them a ZERO DO NOT PURCHASE ITEMS FROM ULTA. My husband ordered me a Christmas present off of Ulta’s website on 12/4. A Dyson Airwrap which cost us $541.24. The delivery date was set for 12/16. Ulta delivers their packages through LSO (Lone Star Overnight) services. We patiently waited for the package and when the 16th came around and it was past midday we checked the tracking number to see where it was at. The delivery date changed and said it was delivered on 12/6 (we checked the delivery of the package often because of how expensive it was). The product was NEVER delivered to my house. So immediately when I saw this I contacted customer service and told them what happened. They said no problem they will elevate this up to higher management because the price was too high for the customer service employee to do it. They said we would hear in 24-48 hours back from them with a delivery date of the replacement Air Wrap. We waited and never heard from them. My husband called again and they told us the same thing this time they sent us an email saying it was being escalated. When we talked with the customer service representative they said the delivery company never took a picture to confirm the package was delivered. On 12/20 we received an email from Ulta saying “Since our records indicate that the package was delivered successfully to the address provided per the proof of delivery provided by (LSO) and we are not able to reship or refund the order due to our internal policies. We suggest checking any and all common areas where packages may be left, including entrance areas and mailboxes! We hope it turns up for you!” Ulta you have ROBBED my family! The packaged was NEVER delivered to my address. I live in a gated community. The likelihood of it being taken off my porch is slim to none. I have been SCAMMED by Ulta and been given the run around for days! They led us to believe they would handle it because they didn’t have proof of delivery. They have LIED and taken my money. NEVER order anything from this garbage company who cannot even deliver a package correctly.

Recently I went to Ulta’s Beauty Salon in St. Petersburg, FL Tyrone location. It was my very first time there and my stylist was Christian Weston. He was brilliant! He knew exactly how to handle curly hair. He sat down first and talked with me to find out what I wanted and then explained what he could do. If you have curly hair he is the stylist you want, He actually sculpted my hair style and nit just cut my hair. He took his time and explained each step of the way. I cannot thank him enough for a beautiful hairstyle and color.