Ulta BeautyReviews of ulta.com

I had a random charge from them, and I tried working with them to have the charge removed, they were no help, had to go through my bank, which required getting a new card, this company is terrible. Update, got a new card, they charged me again after I had the charge reversed, had to get another new card, after all was said and done, my bank finally blocked this company from charging my account again, and then I get an email from their customer service team, this company is terrible.

They offer you a FREE birthday gift. Went online to order it and my code wouldn’t work so had to contact them to get a code and then found out my FREE Birthday gift would cost $6.95 to ship. Chose not to do that and go into the store. Went to the store and they were out but I could drive 20 miles to another store to get my. FREE Gift. Chose not to do that as well. They do not offer rain check. Every year this same thing happens not sure why they offer you a free gift for your birthday.

Purchase made April 3 and return made April 9. Reward dollars were used and not refunded back to account when return was made. Customer service was contacted 3 times (Shanice, Christine) and all they know to do is lie, obsfuscate and deceit. They are the most worthless customer service in the industry. Email highlighting in detail the incompetence of their “customer service” department and the frustrations we go through was sent with details to Dave Kimbell, ceo; Aimee Bayer-Thomas, chief store operations officer and Michelle Crossan-Matos, chief marketing officer, to no avail. Their lack of caring and response matches the horrendous customer service. Obviously corporate culture and sanctioned. I will be returning items bought in April, and that will be my last visit to an Ulta store. Not worth the frustration nor my dollars.

Ulta is a toxic company. They forced me to get a credit card and it didn't arrive on time and they charged me late fee while I still made the payment before midnight. Duckyou Ulta. You guys will pay for your bad karma. Never using this store again and may their stores close down. I am an influencer and will make sure my tribe doesn't use this stupid store again either. Plus karma won't spare you guys. Good luck.

So they no longer accept returns but in store. Recently had self tanner sent and bottle broken to beyond use...well closest store over 3 hours away and several hundred miles away I'd spend be spending more in shipping vs. Cost of product...talk about low ass service. Be different if stores all over...now they just ripping us off.

SUCK!!! They’ll Never be like Sephora. Customer service bad in store and online. They’re so outdated you can’t place an order over the phone.

Just started ordering from Ulta online the last couple of weeks. Love my new products. It was so easy to order and very fast shipping and I received exactly what I ordered. Plus they sent me a lot of free samples. Thank you so much. I don't know what everyone is complaining about but for me, so far so good. LOVE all my free samples.

Stopped in Ulta at Cookeville, Tn. My idea of a store that sells beauty products is one of elegance and class. This store is anything but. They need a dress code for their employees. I am not taking beauty advice from people that look like freaks. This has been an ongoing problem with them for months. Can't they get any better help? The way to stop this nonsense is to STOP shopping there.