Ulta BeautyReviews of ulta.com

They took the money and didn’t deliver the package and when we contacted them, they are not helping. Poor Service and Useless .. Runaway from this place. I will find a legal way to get my money back. Order#M116682282

I had an appointment for brow tinting, and the aesthetician did not show up. I was greeted at the door and they said have a seat she’ll be right with you. I waited 22 minutes and then I left. During that time, I was there three different people told me she would be right with me. My time is very valuable and I was on a work break. I left. Very disappointing experience. I will not go back there. Vero Beach

Terrible service, mean people screaming on clients. When i ask for my change employee told me that she already gave it to me, then start screaming that I'm trying to fool her and i need to leave shop, but another client saw everything and told her that I'm saying truth. She gave me my change without any sorry.

I feel welcomed as soon as I walk in the door. Great sales and products.

Received 3 packages that the tape on the side were opened creating a gap . Two boxes only had large products so nothing fell out, but the third package had two small products that must have fallen out during shipping. They say since they were in the box when they shipped it, they would not refund or replace. They use OnTrac on some packages, after months of begging Ulta not to use them after they forged my name and said they handed me the package( they were leaving packages on the side of the road) I installed video cameras. OnTrac said they left a package “at front door” (which is surrounded by a six foot fence with no gate) impossible to access. I checked video which shows clearly no one entered our property. They claim that OnTrac provided proof of delivery. No picture just stated they left it at front door. The fact that I have video showing they never came down my driveway and sent them pictures showing they could not have access front door isn’t proof but a company I showed them forging my name, and lying about handing me packages when they hadn’t even come down the road I live on saying they left it on the front porch is proof. Again no refund or replacement. I am waiting for a class action to be filed so they are forced to clean up there bad practices.

I wish I could give negative. What a horrible place with such mean horrible people.

I did not receive my delivery of products costing $50. They claim it was delivered. I am filing a dispute with my bank.

Very unprofessional and VERY rude staff, literally telling people to “eat s*** and d!e.” Will be emailing the company with the photo proof!