Ulta BeautyReviews of ulta.com

Just went to Ulta beauty store in Chester VA, stood in line for over 10minutes with at least 10 customers waiting. One checkout person and even when it was suggested they call for help, nothing was done. Manager came up once with other help coming up to coach the one checkout person but NONE of them opened up another register or called for help. The manager simply helped with the checkout gal because she needed help and then walked off. Wow, what a way to run a business. But they were very active in coaching everyone to open up a charge card, another WOW.

I really haven’t had any complaints about this store up until tonight; however after this recent experience I will probably never buy from them again. I was just at their Orem, UT location to buy a set of press-ons and during checkout apparently their register glitched and I was made to charge my card twice. Upon checking my account I saw that I was indeed charged twice (processed all the way, not just pending) for the same item even though on their end it only went through once. I understand this may not be an issue for most people but I am on vacation currently and do not have the extra funds to have my card charged double what the item was worth. When I asked about what I could do they were extremely unhelpful and basically told me to just deal with it until I can call my bank and dispute the extra charge, which is two days from now as banks are closed on Sundays. I understand that electronics do glitch sometimes and this occurrence is not totally their fault, but I did not appreciate how unhelpful the staff was and their response towards it was very apathetic and frustrating. While I know that realistically there isn’t much they could have done because in their system my card was only charged once, I am still left to deal with the double charge and sit with my account lower than it should be simply because their system messed up; knowing now that this is a risk that they said occurred rather often I will most likely never buy from them again; I don’t want to have to go in and wonder if my card will be charged twice for no reason. This is a rather large inconvenience for me and being on vacation I really am upset that I now have to deal with the stress of this when I have been trying my hardest to relax. I’m extremely dissatisfied with the customer service, even though the nails are cute. I didn’t expect to be refunded or anything of that sort, knowing that on their end it only went through once, but for the inconvenience and stress this is causing me I would at least like to warn people that they said this happens rather often, and I will be avoiding shopping there from now on.

Jessica "Jess" is my go to professional MUA in the Amarillo Texas store. Her knowledge of ALL the store products and product lines, as well as her representation of her lines in that location make me confident when she makes a recommendation for me. She listens and quickly helps me find products that fit my needs! She's the best!!!

They have the worse customer service to make payments over the phone. Shakira was giving me attitude over the phone saying that they charge $9 dollars to process my payment? Like really ? Why the hell do you make it so hard for people to pay their balance? I love technology but your system sucks! Not easy to make any payments! Horrible! Never buying or taking my wife to this location! Go Sephora.

Wow, Ulta has a 1.9 star rating? I thought it would be 0 based on my last experience with there customer service. Save stress by buying from drug stores or Sephora. Ulta does not care about their customers. I had an issue and had to elevate it to the manager, waisted an hour of my time and neither the manager or anyone else at this company is authorized to offer a 10% that I am owed. Did I also mention that their customer service disconnected my call twice!? This company is apathetic!

I would not even give one star…. I went to get some makeup foundation The store was filthy. I’ll test products were dirty so many items missing granted they were busy, but there was no greeting. There was no how can I help you? The employees were rude very disappointed. I’ve been shopping with Alta for such a long time and that was my first bad experience, I will not be returning. Store location Cottonwood mall Albuquerque, New Mexico. So disappointed….

Ordering online is usually fine. I've been a rewards member for years and literally never get any promotional or birthday gift emails from them, which is weird.

Nora tints and waxes my brows at the beauty bar at the Ulta on Wadsworth. She always does an amazing job. She is very friendly and professional.