Ulta BeautyReviews of ulta.com

Gia from Willow Lawn store, Richmond helped me today and she is absolutely wonderful. Thank you!!!

I just had to call to cancel a magazine that comes to my apartment that was for the girl who lived here before me. He was so sweet and helpful! Thank you Frank :)

I love to shop at Ulta Beauty, BUT I live an hr away from Davenport. I placed two orders online and called as at first I had trouble!! They explained via phone and my first order and second order both came in a timely manor!! I was very happy and hopefully WILL be able to come soon and shop in person!! Great store, and customer service is truly amazing and they explained if I have any problems to call back!! Also, I received a packing receipt of items ordered and total!! Again, Thank U!!

I have been a loyal customer of Ulta for many,many years. Today,Nov. 16. 2024, I had a 10:30 makeover with a Bobby Brown makeup artist.(He flew in from Texas) The artist proceeded to take my makeup off. He was very friendly,talking and asking me questions.He took all my makeup off, then instructed a Bobby Brown assistant to apply my makeup while he went and put makeup on another customer!!! When the assistant finished, she asked if I would like the makeup artist to come check the makeup out. I waited for over 20 minutes and the artist NEVER came back. I bought some items but I was very, very disappointed in the manner in which the Bobby Brown artist just seemed to push me aside! I think his conduct was rude and it was disrespectful. I’m not sure how long it will take me to return to Ulta. I

Marley is doing eyebrows for Ulta now. She is excellent and so very helpful. I will not go anyplace else and I live out of town but it is well worth the trip to have Marley do them!!!

I wish I could use 0 stars. I have shopped with Ulta for many years and am a platinum member. I recently placed a $220 order and in that order I ordered a bottle of perfume that came with a free complimentary gift. When I was checking out online it showed that my complimentary gift had been added to my cart. When I received my order the complimentary gift was not included. The packing slip that came with my order showed that my item was included which was not. I contacted customer service via phone and was told that the item why supplies last and that's why I did not receive my item. They then offered me a $5 gift card. I explained all of the above to the representative and told her that it was STILL being advertised on the website and if it was out of stock the advertisement should be removed. she offered me $10 to which I asked to speak with a manager. There was not one available so she said she would have one contact me today. They have emailed back and forth about 6 times to which I have addressed all my concerns and pointed out their bate and switch advertising and I am being offered a $15 gift card. I have emailed back and told them this is not acceptable to which I keep getting the exact same copy and pasted email. I am very disappointed in the customer service I have received. $15 is a slap in the face. Copy and pasting responses, false advertising, and refusing to make a situation right has just lost Ulta a customer.

They shipped a damaged item. I called customer service to request a refund and agreed to ship back the damaged item. However, they ordered a reshipment and I just realized it when receiving an email half an hour later. As it will take at least a week to get the product and I need it soon, I have to call again to cancel the reship and ask for a refund. They refused a refund saying I made the order over an hour ago. Avoid this company.

Rien reçu de ce site commande de 25€ et j'ai bien peur de ne jamais rien recevoir. Enfin reçu depuis un produit avec notice chinoise...