Ulta BeautyReviews of ulta.com

If I could give zero stars I WOULD. I was not one bit surprised to come here to see their horrible reviews. I have no clue where one company even begins to go so very wrong with their customer service. I ordered multiple things on their website, all pricey items. They proceeded to send part of my order to an old address (when I say old I mean 6 years ago old) not the address I listen on the order. But the old address that I registered my account with almost 7 years ago. I immediately realized that part of my order was coming to the correct address and the most expensive part was now going to be sent to an address in another city that I no longer lived at. I spent a while trying to just get someone in the chat, just for them to tell me they would have the order rerouted if they could but no promises. I came back to the chat the next day to be told it wasn't re routed and I would have to wait to see what happened? At which point I opted to receive a phone call because maybe that work better...Well, it kind of did, I got someone in the phone who told me (of course) it won't be re routed but I will get a refund. As expected, package gets delivered to the wrong address.. I still went out of my way, to another city to my old address, where I don't know the current residents and tried to catch the package, but nada... I try to get a hold of said rep, and she's never to be heard from again. Now I'm back in the chats just trying to get a rep to come into the chat and I'm out $160! Oh did I mention two of my orders came with a "free gift"? Lol a free gift that was never received or acknowledged, something I read is very common from the reviews on here! I plan on also writting to the BBB but I highly doubt they'll care. Never purchasing online again and seriously debating purchasing Ulta period. Sephora WOULD NEVER!

Omg I WENT TO JANTZEN BEACH ULTA epic FAIL!!!!🤬 I have been wearing individual lashes for 10 years and I am transitioning to false self application lashes and they guided me in all the wrong directions… HOWEVER SARAH AT CLACKAMAS WAS SO GENTLE GIVEN THIS IS A SENSITIVE AREA FOR ME GIVEN I LOOK LIKE A NEW BORN BIRD WITH NO EYE LASHES🫣😭😭 and barely wanna go in public!!! BUT SARAH AT CLACKAMAS MALL ULTA NOT ONLY HELPED ME BUT SHOED ME EVERYTHING I NEEDED AND REASSURED ME THAT SHE SAW MY EYE LASHES GROWING BACK AND MY REGIME IS WORKING!!!!! I BOUGHT EVERY DAM THANG SHE RECOMMENDED- almost paid her rent if I could have🤣🤣🤣🤣🤣🤣 It’s THAT SERIOUS💔❤️‍🩹💞 Thank you SARAH… the girl who loves the short volume lashes- with no lashes 👁️ 👁️

I made an $80 purchase of a fragrance that I wanted which came with a 19-piece free gift. When I received my order, there was no free gift in there. Someone had put an ugly bottle of gel fingernail polish wrapped in bubble wrap in the box. The only thing that I can figure is that whoever packaged the product stole the free gift and replaced it with the fingernail. I called customer service and told them what happened. I only wanted them to ship me my free gift. They said they could not do that but could give me a measly $10 egift. I said "no, I want the free gift. Can you not give me a code or something so that I can put that code in and get the free gift." She still said no. I asked to speak to a supervisor. She said her supervisor would tell me the same thing. When she transferred me, she hung up on me so now I am going to have to go through all of this again. I am a Platinum Member and I was going for Gold but now I am so upset with how they have handled this, I am not sure if I even want to order anything else from them.

I’ve had consistently excellent service with Hair Stylist Nataly in Clark, NJ. She’s professional, flexible, and easy to talk to re: what cut I’m looking for (a combo not always easy to find). She’s got a cool sense of style and a cool personality. Thumbs up, Nat:)

Good service and good products. What do I need more?

Extremely poor customer service.

Purchased 70.00 worth of lipstick on national lipstick day because I wanted the gift set that you get when you buy over 60.00. Well it was supposed to come with 3 full size products which was why I made the purchase. For the gift set. Well when I received it of course it was I complete and missing the full size item. Customer service could not send the item out by itself. I can’t stand Ulta anyways. Sephora is also way better

I had a hair appointment with someone who seemed professional prior to my appointment. During my appointment she made very unprofessional derogatory comments and horrible faces I could actually see in the mirror reflecting upon her appointment with me when her assistant asked her questions regarding her working to resolve a bad experience I had prior to her. She complained the entire time how she hated her job and working such long hours and having way too many clients. She complained it took her 1 hour to put my hair in foils. She complained about every procedure required to die my hair. She complained she was going to be with me for way longer than she ever wanted to be. She also told me her entire personal life struggles, poor health, divorce and I was nice and listened. She just wasn't nice period. Her complaining about every aspect of her job and life was unreal. Maybe because the manager was not present and she knew she could get away with the unprofessional behavior? I had a totally different perception based upon talking with her prior. Then charged me $379.00 for the services. I still gave her a really good tip but I'll never go back to Ulta ever again for hair services period. And I probably shouldn't have tipped as well as I did. Still need to wash it. We'll see if it's damaged soon. Because when they put a ton of products on your hair it looks deceivingly smooth but after washing it then you see the true damage they've done. But then you've already left a great tip and it ends up being your loss not theirs.