Ulta BeautyReviews of ulta.com

Terrible experience with opening their CC, unprofessional customer service, charged me 3 times more than I’ve spent.

Ulta is my to go store for all face and body products it has everything and more from luxury to affordable make up. Definitely recommend anyone that wants to just spend hours and hours in the store and buy lots of goodies. This is a place to go.

Today I needed help to purchase a couple of items. Well first of all I walked in strongsville Ulta and this beautiful young lady greeted me so nicely. Then she helped me until I found what I was looking for. Her name is Ahlam, HER CUSTOMER SERVICE IS INCREDIBLE. Thank youuu.

Terrible place to get your hair done. Their slogan says, Your Best Look. Our Promise. That’s far from what you get. I asked for a certain hair color which was no where near to what I got. Four hours later my hair looked pretty much the same. Their not close to being professional as to what their sign promises you. I asked for a refund back, but they apparently don’t care about their customers satisfaction.

In March 2024 I made 30 purchases at Ulta online and had several problems. I have called more than 1000 times and my 2 phone numbers have been blocked and I have sent more than 100 emails and no one has resolved anything so far. They just tell me to wait. They do not honor the promotions and do not let me return the purchases and I have several boxes in the middle of my living room for 5 months. I am having a loss and it is affecting me emotionally. I spent more than $10 thousand and I cannot do anything with the products until it is resolved. I am exhausted from so many calls and emails and nothing is resolved and each time I have to tell the same story from beginning to end. I am emotionally exhausted from so many problems that this store is causing me.

I do not like to give out personal information…I was bullied by the check out person to give my phone number or someone else’s. (What? I’m not giving out my personal information…certainly not giving someone else’s). I was told I could not return the items if I did not give my phone number. I told her I just wanted to purchase the items and go home. She said her company required a phone number if I wanted to return the item…I said I would use the receipt. Evidently that is not good enough for a return as items could not be returned without a phone number. Why would they encourage their employees to bully someone for not giving our personal information…AND SHE WAS BULLYING! They must sell my information and I am the product…not the silly fingernail polish I was trying to buy. This company is shameful.

ULTA discriminates against elderly customers. suspended online ordering capability knowing that I am a senior citizen and not always can travel to the store. customer service is useless and their employees are rude.

Alta has everything I need beauty wise in one stop . They always have great deals and featured products . It’s the best place for all your beauty needs , and fun new innovative products to stay fresh and in the mix . The amount of locations that are arising has become so large so that even when I’m traveling I know I’m in good hands . Love this l place and will continue to always shop here .