Ulta BeautyReviews of ulta.com

The customer service employed by this company is horrendous. Spent 25 minutes on a "chat" for an item that wasn't in the box when they claimed it was and then another 15 minutes on the phone all without getting the issue resolved. The excessively giant boxes used for one small item with no pillow packaging or bubble wrap is absolutely ridiculous. Sephora is amazing in comparison. Ulta.com and the ulta app are just a joke.

I placed an order during the black Friday sales. My order stated it was shipped the next day. 2 weeks went by and the order never was actually shipped stating it was awaiting pick up from the carrier. I spoke to customer service several times about this issue and was promised that my order would be reproccessed and shipped back out. Instead, they cancelled my entire order refunding it. Then told me that I could go online and reorder at what the current price was of the items. They did not care to correct their mistakes at any level along the customer service chain.

Didn't want to give 1 star! Placed an order December 7th; called yesterday to cancel, was told you can only cancel up to 1 hour after placing. Now I get an email stating we are delayed in processing your order. Called again to cancel; told no again. I'm not a customer anymore, and I advise everyone to stay away, companies don't value customers anymore.

I find Ulta to be very generous and easygoing with customers. For instance, I read that Ulta often immediately reships packages that go missing after delivery and gives free and valuable gifts with purchases. From what I know, Sephora is more frugal about this. I once got a used product from Ulta, probably due to a busy Black Friday, and they sent another one without hesitation. However, Ulta takes longer to deliver orders to customers than Sephora. Ulta also offers frequent sales with generous discounts, amazing coupons on drugstore and prestige brands, and gift cards if you buy one. Additionally, it has one of the best rewards programs for beauty retailers: you can rack up points for all purchases (sometimes up to 5x) for more $$$ off any purchase. However, Sephora limits customers to $10 off each transaction if they choose to use points for a discount. Sephora also does not refund points after a return, but Ulta does. Despite all these good things about Ulta, I often go to Sephora ladies online for general product questions because they are generally significantly more knowledgeable than Ulta customer service associates. In person, the Sephora associates do better makeup, too. Hence, I wish Ulta hired people skilled in makeup for customer service. I also hope they begin to price match because sometimes items go on sale the following week. It feels like a waste of product to return and rebuy another unopened one because Ulta disallows buying the same opened product with a coupon (Sephora is the same). Finally, to improve its current rewards program, Ulta should also offer customers the chance to spend points on experiences and items (like Sephora’s Beauty Bazaar). Overall, I purchase from Ulta more because of the above reasons. However, if Ulta carried some Sephora-exclusive brands (Moroccan Oil, Innisfree, Paula’s Choice, etc.) and made those changes, I would buy everything there.

Darlene villlasana is the girl to get your done with she did an awesome job on my hair

These people have charged my credit card and claimed to have shipped the items. When you go to the link, it says the delivery company has not received the items from Ulta. I have asked them to cancel the order and they refused because they claim you only have an hour after placing an order to cancel. They also claim they can't do anything until 9 business days have passed. My items that I ordered from Sephora on the same day arrived 4 days ago. Never again!!

So,I work 3 jobs and work 7 days a week while paying for collage. I sometimes get Friday evenings off. I took my niece just to try somewhere knee. I had never been into Ulta and I decided to try it today the one on (8487 Union Chapel Rd 720#). 😡😡😡THEY TREATED ME AS IF I WAS GOING TO STILL SOMETHING!!!. Following me around! And all I wanted to do was look around to see what they had.( I had just worked all day). Never EVER SHOP THERE!!!.... HA..went to sophora next door.☺️ They treated me with dignity. NEVER EVER GO TO ULTA!!! THEY WILL FOLLOW YOU AROUND!!!!. Shop sHOPE 👏👏👏

On 11-27-24 I went to Ulta Beauty in Bartonsville Pa to purchase Chanel #5. They don't carry it in store so I paid $172 and they promised to send me the Chanel and the gift Robe for spending over $70 for fragrance. I received the Chanel but no robe. I drove back to Ulta and they are all out of robes. When I made the purchase they would not give me the robe that they had plenty of and said it would be sent by mail. The sign in the store said the robe is a $70 value but customer service would only give me a $10 gift card to Ulta instead of a $70 robe. I refused so here I am letting the world know of their BAD business practices which I consider dishonest