Ulta BeautyReviews of ulta.com

I ordered $147 worth of items, including a $74 bottle of perfume. I received the package (late) and only $10 worth of items were in the box. I contacted Ulta customer service, expecting a replacement/refund. However, they told me there was nothing for them to do and I should call my bank and dispute the charge. This seems so shady and deceptive, since I did authorize the initial charge. So, instead of trying to correct their error, I'm now involved an a 45 day + process of disputing the charge and I don't have the items I ordered. I will never shop on Ulta.com or in any Ulta store again. I just have no confidence in their customer service. Also, as the credit card dispute process is still open, I'm not sure if they're going to let me have my refund. Just terrible. I've told all of my friends/family about this and to never shop at Ulta again.

Ordered the glow enhancer drops kit online and arrived in great condition and on time. However the drops itself are only ok. You really have to start blending fast as soon as u drop them because it sets very very fast

I would like to compliment Lisa in the 2301 Del Prado Blvd South Cape Coral, Fl .. 33990 ....Ulta Beauty location. I called to check for product Derma e Skin Lighten Natural Fade and Age Spot Creme and Lisa helped me on the phone and when I went to the store from Fort Myers Beach. Lisa greeted me with my name Linda and told me more about the product which I was glad she did. She was knowledgeable, courteous, very friendly with please come in again! I will buy the product again and now the company renamed it Derma e Skin lighten Alpha-Arubtin & Licorice Extract .... same product per Liza and I thank her and will go back to see her again. Thanks Ulta for hiring Lisa to represent your company and she Excels in providing outstanding Customer Service! Linda S.

I went in Ultra Beauty the manager name Crystal in the Jackson TN store was rude. I was not told thank you for my business! But when her friend was came and she checked her out she was laughing and nice. I go in the store a lot and I feel I Deserve better!

Yesterday they offered a free gift with $50 purchase for 4 hrs. From 10:00-2:00. A little bit after 10:00 they said that they run out of it because it was too popular. Today they have it for $50. What a dirty trick to customers.

I ordered a very expensive flat iron and when I received it it did not work. I called to see what I could do to get a replacement or a refund and the guy said it was out of stock so I could have a refund and they would send me a return label free. Awesome no problem. I sent it back and two weeks later I still had not heard anything. I checked the tracking number and found out it had been returned to ulta 3 days after I mailed it out. I Called back to check and see what the status was on my refund and the lady told me it wasn't there. Being as nice as I could be I said it arrive on so and so date at this time at this place. She told me again it wasn't there. I gave her the tracking number to prove to her I was right. After realizing I was right she said well it will take 30 days to get you a refund. Ok no! Why was I not informed of this the first time I called. When she realized I was getting pretty annoyed and mad she got someone to approve a faster refund 3-5 days instead of 30. I will never order from ulta online ever again! My flat iron didn't work and I was left in the dark about my order and they were rude both times I called but I did get what I wanted both times.

This store is great . It's like being a kid in a candy store. It's always a pleasurable experience, great sales help, their reward program is just about the best. Never a problem returning products you don't like. I can't say enough about Ulta.

Second time I've gone to ulta to get a highlight touchup. Both times I show the picture of myself of the exact way I want my highlights done. I always get a partial at every other company and have never had any issue. First time they messed up the highlight, the cut and the style. They then at the end stated that they had been out of the needed color to lift but tried to use a different one to no success. The second time I went to a different location in hopes that maybe it was just that one. I book in bring in my photo and the girl says she can do just that. When I first get there 5 before my appointment no one acknowledges me. I'm sat down in the waiting area for 15 past my appointment time with still no one noticing me. I finally have to ask to be checked in and make sure the stylist knew she had me that day. Then when I sit down she's upset and another stylist makes a comment about her mad face. I try to shrug it off and have her view the picture and she says she can lift it to the color and she'll take me blond, blond like the picture. Then when I get done with processing I let her know that the touch up is very noticeable and doesn't match the rest of my hair. She said it's just like that when wet. It'll lighten up once it's dry. The cut was perfect. The style exactly as I'd asked but I told her that the color didn't lift properly. She then tells me that I'm wrong I asked for dimension and that's what she gave me. I've just paid $147 for my hair to look like I didn't even get any color in it. I tell her that I showed her the picture and she says yes but tells me I'm wrong and I didn't want the picture. She calls the manager over to discuss rebooking me and the manager tells me I needed a full which isn't what I got. I have always at all other salons gotten a partial. If that were true during my consultation I should have been informed of the extra charge for more foils and I would have happily paid. However, they continue to tell me how many foils I had and how many I needed and I should have known. I'm not a stylist I just want to go in with my picture of myself and come out looking like I just went to get my touch ups in my highlights. My hair now looks like there's no fix to the color and I feel like instead of the stylist stepping up and saying she was wrong that I was blamed for her not putting in enough blond like the picture I showed her.