Ulta BeautyReviews of ulta.com

It's unreal! I have had and continue to have payment processing issues that are due to issues with the ulta.com website and when I call customer service for assistance, I get 'we will send this to corporate for review' from the Customer Service department. This goes back to December 9 and I am still waiting for assistance on January 3 so I can make some purchases. How can it be that it is almost a MONTH and no contact after at least 3 calls? Do I need to beg them to give them money??? Does Ulta not care to retain a good wanna be customer? I have almost $500 in my basket and yet, I'm still waiting. This is my very first review ever, just so fed up!

I've had it happen to me twice now that i order something and i try to use my points and it freezes and then kicks me off the page and i have to go back in and my points are no longer available. The second time i placed an order the same thing happened.

I wish Ulta would let their customer service reps know how to fix payment processing errors. I've called 3 times within the last month trying to get help to place an online order. Still no resolution. I've been given different reasons each time I call about why I'm getting a payment processing error. The customer service reps seem to be just guessing & hoping to move on to the next call because they don't know how to help. It doesn't seem right that I'm practically begging to fix this issue so I can give Ulta money & nobody seems to care. I have absolutely no issues ordering online with any other company. I'm at the point of giving up & moving on to another beauty supply company. I'm finding it's too frustrating & time consuming to be an Ulta customer!

I order from them often products I use consistently, but when deals occur I am able to try new products or different products from the same brands name. the buy 2 get 1 free for certain hair products was amazing. I order one item I was running low on and another that I needed an extra of, for when I run out, and the product I had never tried but wanted to was free, basically, the lowest priced item is the free one but I was going to purchase the 2 either way. but I rec8have had issues of packages being taken while I'm gone, no fault to ulta or my mail carrier but they were helpful in helping me get what I needed and the ability to have a signature provided. high quality process that I love like kenra, cosmetics brands, and for dermatology so I can care for my face and prevent the aging process the best I can. high quality and much more affordable than getting product from a dermatologist, or skin spa. my products are always sent fast and if I have any issues I can return in store. whereas some companies panties don't have stores just online. I love ulta biggest fan!!! best quality and expectations on pricing are surprisingly low versus a salon, for the same product. they also have quite a large variety of salon product brands!!! always will be an ulta fan :)

Ulta associates are rude in the stores at best, but if you purchase online expect even more hassle. If you need a return, just keep it, they will put you through a lot of hassle and you'll have to endure stares and whispers by associates at the store. If you email them about your online order they say they will get back to you in 72 hours. They actually do not return emails. If you call their service number, the phone agents are not allowed to handle anything and therefore tell you someone else will call you within five days. Sephora blows them out of the water. If Sephora doesn't carry it, it's not worth trying to purchase at Ulta!

I purchased an online order. It was processed twice. I called to cancel one of the transactions & they will not cancel. They said I have to call my CC company to get them to do it and of course that means it actually has to clear. The amount of the transaction will put that CC over the limit for that card before I get paid to pay it off & will now cost me a fee for going over my limit. I will never purchase an online purchase from ULTA again. Wasn't worth it.

Ulta does not care about its shipments. Though I provided my correct address, I did not receive the package due to insufficient address. And ULTA's response was - I DONT CARE. Customers BEWARE. Do not order anything from ULTA

For the most part, the online experiences I've had with Ulta have been good. They ship my items quickly. I've only returned to the store but that was easy enough. (And it's the closest thing I've had to a positive interaction with anyone working here.) They do lots of good "premium sample" promotions. I'm pretty sure I'll never actually have to buy Urban Decay's All Nighter spray because they keep offering freebie trial sized ones. It's worth knowing that they really jack up the prices on their drugstore brand items. Even if they're buy one get one half off, you're still paying more per item than if you just went to Target. Here's what I've learned shopping with them: 1) Try to avoid paying them via PayPal because that is prone to issues. I've had PayPal swear I've placed an order but Ulta won't get it. This is the ONLY retailer where I ever have issues with PP. 2) I am not sure what sort of titles their employees have but I am certain there is no way on this green earth that any of them include the words "customer service" because I'v never received anything resembling that in their stores or online. 3) On that note, their "24 hour response time" to customer service e-mails is actually somewhere between 3 days and never. Moral of the story: If you pay with a credit card, chances are you'll get your order fairly quickly. It's just god help you if there's some problem because no one at Ulta will.