Ulta BeautyReviews of ulta.com

I visited Ulta salon fro the first time in Buckehead. The stylist they scheduled was Carmelina. I was really hesitant because like everyone you don't know what to expect. I must tell you ........Carmelina is spectacular!!! Her knowledge in doing color and hair is outstanding. You must go to her

The worst customer service.

I am very disappointed with this company. Ulta Beauty is supposed to be All Things Beauty, All In One Place and care about their customers - but they don't even care about who they are supposed to hire. The general manager of the West Palm Beach stores is ungodly rude. She will not call someone back or answer her phone if someone hired calls her as she asked them to, and she takes a week to email someone back. She also lies about meeting someone in person, and people in the Ulta Beauty stores do not even know who she is. Ulta Beauty lies about giving training schedules AND DOES NOT end up sending them even though they say they will send them that not and two weeks later, no schedule and no emails from Ulta Beauty at all pertaining to the job. How can Ulta Beauty care about their customers if they can't even care about their employees or prospective hires? I will never shop at Ulta Beauty or apply to another in my life.

Was willing to spend a pretty penny on a first foundation for my daughter. Sales associate more worried about store closing in 25 minutes than taking my money or helping my daughter. Literally drove minutes to have the associate just walk away from us. Sephora here we come and at least you get a facial there!

I have been a cardholder with Ulta Beauty for years. I love their selection, but their service is really lacking. Their shipments take quite awhile to get here, so if you are ordering replacements, do it in a timely matter. I do need to mention this last one though. As ladies know, foundation is hard to match. I've been using the same one for about three years, but see all the ads for the new ones and want to try. I expressed this when ordering one from Ulta. I got it, and would've looked like a Geisha doll in it. I contacted them to see what they'd recommend, and got a reply telling me to go to my local store for help. I replied that I had a broken leg, and also would appreciate some help in matching. Again, a reply to go to the store, and a note informing me that I could reopen the case if I wanted. No thanks. That's not what a beauty site should be all about. I sent them a note telling them I'd work with Amazon. At least it's free to return if it doesn't match.

Horrible stores. Last 2 Ultas I visited (mall of Georgia and Gainesville) were bad experiences. They have very little knowledge of the products and ingredients, just want to get you to buy the most expensive products. If you don't they just brush you off and walk away. They don't ask for but demand your personal phone number when you get to the cash to pay and if you don't give your number you are told that you can't return the item without a "ulta membership" so I guess a receipt means nothing???? I can buy online from many different vendors like ebay, amazon etc and have it shipped to my door for the same price and no hassle of young stupid haughty sales reps who have a great deal to learn about customer service. Ulta you just lost my business and I really have no idea why any one would shop at your stores.

I’ve been to 3 different Ulta’s and always the same problem. Girls that work(and I use that term lightly) there are always talking to each other and avoid eye contact hoping you don’t ask a question..I asked for a price once and was told to walk to the back of the store and use price check. I just left. Tonight I wandered around several minutes trying to find something while the staff were talking amongst themselves. I love the concept but easier to shop the mall where you can get great service.

My wife ordered a gift card for her sister. It never arrived at the correct address. After calling and talking to 3 different representatives for 90+ minutes, none of them had the same story on where the card was even shipped. The only part they all agreed on is that I would not be getting a refund or any compensation for the obscene amount of time I spent getting jerked around their phone system. They told me they would be sending the case to "escalations" which is their code word for the trash can. I'm very excited to never spend another of my family's dollars with these people. I advise anyone reading to do the same.