Ulta BeautyReviews of ulta.com

I went to ulta at city center, Houston, TX a few days ago and the sales was very nice to introduce me two tea tree products as I requested. I was not sure if that works for me or not so I only picked a 75 ml trial size. When I checked out, the same lady already waited at the register and when she found I only bought one bottle, she said: only this much? I was furious but didn’t say anything. When I came home, I realized I was so angry that I have to give a review for this. I don’t have to buy anything I don’t want to!!

I went to Ulta in Clearwater on the last day of the 20% sale and there were at least 15 people in line with one cashier. There was only one manager, Lindsey, in the store but she was in the back. There was another sales person, Dolores, who was doing some other activity at the check out counter completely oblivious to the long line of frustrated customers. Very poorly managed store.

I went to the Ulta Beauty in Creve Coeur, Missouri to get brow liner. When it comes to makeup I’m clueless. But Tara helped me out tremendously and quickly. She was great! I hope she sees this, so she knows how awesome she is at her job! -a very happy customer

I went to Ulta New Caney TX, requested accent highlights but once I showed the pictures, I ended up with a color on half my head and half just bleached out, no style defined Whatsoever. Horrible haircut not flattering either but ended up with a $150.00 ticket! Most inexperienced person, the manager was most concerned with the $$ I was going to pay than making sure I would be a satisfied customer with the service! Thumb down! They don’t know what they’re doing, that’s my personal experience!

Does Ulta really have a customer service. I ask specific questions expecting specific answers that I never get specifically addressed. I filed a complaint regarding a product I had an allergic reaction to and request to recall the following items from their shelf. Instead I get a response about reimbursement and I know I cannot return my item since I used a gift card to place my purchase and then immediately discarded my gift card thereafter knowing that if I need to reuse my gift card code to repurchase another item I would still need to enter in my PIN number. Perhaps, Ulta Customer Service is likely a computer generated response system. Not a very cool way to run a corporate business you guys.

I've had a good experience altogether with this site. Never had any major issues worth mentioning and I've been shopping with them for a long time now it seems. Worth trying out.

I got put on hold for over 10minutes and no one came back to pick up the phone and all I was calling was to change my appointment time for eyebrows. I also called at 1030am.

Great product selection Could improve on Customer Service Sarasota Fl location could improve on Customer service.