Ulta BeautyReviews of ulta.com

tonya doyle helped me so much. even though she was off the clock she still helped me, and it took about an hour. so greatful for her help and honesty on products

I ordered online 2/22/2019 and did not receive my order. It was sent to a previous address and they will not provide a refund. I emailed no response, called spoke to a rep who said she can't help me because the status is delivered. I told her I didnt get the package and the rep said she would escalate the issue and I would hear from someone within 48 hours. It's been a month with no resolution and I'm out $70. I will never order or purchase from their stores again.

We live in Shreveport La and the customer service department is horrible. My daughter is a licensed cosmetologist shes licensed in hair make up and fingernails. She wanted to apply at ulta but the we notice that there were no blacks working there. So my daughter asked the young lady for and application and explained to her that she's a licensed cosmetologist, but the young lady told her that they only let the black employees work in the back and where was the back we had no idea. So i asked her were they licensed being that they put make up on the customer faces and she said that no they don't have to be. According to the Board of Cosmetology state law says that any person that apply makeup in a department store on someone face has to have a cosmetology license. But they are very very racist here in Shreveport and i see why Rihanna make up isn't in their stores. They are horrible and the customer service is worst. Management sticks by the employees and they don't want blacks working there licensed or not. I would advise all black people not to go up there because they are racist.

Should have read the warnings! Too many bad reviews. Made a purchase based on gift with purchase. Didn't receive the gift. Called and was told too bad, should have called when I didn't see the gift in the cart or a way to add it. Seems like a bait and switch to me. Won't be buying from them again.

Ulta’scustomer service SUCKS! Has from the first time I went in and has never improved. They have no interest in keeping their patrons or honoring Their products.

Terrible customer service - when I asked for a lipstick Muriel grumpily said “which one ma’am there’s so many in this store!” I responded never mind I’ll find it myself - she just said “ok, I’m so tired”

Ulta Beauty closed my online account for no apparent reason, they said that I can no longer purchase from them online. I take this as a total insult since they are unable to provide me with a reason behind my closed account. I don't think I ever returned a product with them and I might have only purchased from them a total of 10 times or so, so basically I don't understand what happened. I have a gift card worth $100 and there stores don't carry any of the products I need. The customer service staff are not able to help in solving any issues. At the end of the day what they offer is available in several other sites so it's there loss

I ordered two new eye shadow palettes, they came fast and no damages! Easy ordering process and checkout! Super fast delivery! Will definitely be ordering from them again!