Ulta BeautyReviews of ulta.com

Offers an 11 piece gift set with 65$ purchase. Allows it to be added to cart and when I recieve package its not in it. Contacted them and they say it is out of stock. Enticing people to buy with offer of a gift and then not sending the gift is not ok. I ordered just a few hours into the offer and it never said out of stock.

Do not order online! If there is a problem with your order, they will likely not resolve the problem! If they ship it to the wrong address which they did in my case, they’ll expect the item to be returned before they will refund the order to you or replace the order! It is not likely you will receive a refund on the order or a replacement! They don’t ask for signature upon deliver and end up leaving it at the door, therefore it cannot be guaranteed it ever arrives or will ever be returned! Needless to say, there will be no refund and no product received! Do not order online, I suggest not doing business with them at all!!!!!

Went into the Florence sc store yesterday to pick up some blush. Could not find any in stock went up to the counter because there were no associates on the floor. Associate at desk was rude and said I can’t leave the register. Waited but no one ever showed up to assist me. I won’t go back to be greeted with such bad customer service

my experience with statement today is so bad. to began with their products are bad non functional. i bought babyless i have to return it two times then i have to return to the company. it took me two months to get money back. my second experience buying pencil lip liner, 4 were unfilled pencils i have to return it they are charging late fee of 30 dollars and interest to 30 dollars is $2. where as the bank does not pay me that kind of interest rate i was only two days late even though i talked to the call rep to weave the penalty she said ok, but next month the penalty $64 with interest and they added another $39 fee charge all together i paid $103 . these is the way the ripping customer. i would not shop anymore in ulta . i also cancelled my credit card, i do not want to do business with them my hard earned money went into penalty. they are reasonable there customer service is rude i recommend people not to shop there.

Ulta is my idea of Toys R Us for women! The variety of products and then also being able to test them, ranging from drugstore to high end, has def helped save me money at times. At times!! Lol

WORST company to deal with.. purchased multiple orders during 21 days of beauty online. Somehow, one of them shipped to an old address (3/23/19). The post office caught it and returned it to sender as undeliverable. I have called Ulta multiple times only to be told “too bad” basically and how it’s my fault for not verifying my address. Said they couldn’t refund my money until the package was returned to them. Package tracking stopped on April 8th. Customer service reps are not empathetic at all. I have been a customer for years and will never step foot in another store of theirs or purchase anything online from them again.

I currently work for Ulta where “all things aren’t beautiful “ Specifically speaking to the used or damaged products that are sold at my location. To avoid a loss and to make the “shrink goal” items are resold . I actually purchased hair and skin supplements and the bottle had been opened. I will continue to work there but would never by anything that could have been opened or returned

Worst customer service ever. I am a diamond member and an Ulta credit card holder. I as recently sent a new Ulta card because if a tier upgrade. I activated the card and went to make a purchase for an item during their beauty sale event. It was an online only item. I got to use my card which had already activated days before and it says this card is unauthorized to be used. I call Ulta guest service and they say to wait and try again later it probably saved your old credit card information. I also called Commentity who is in charge of the Ulta credit card. They say all the info is correct and it is the Ulta site problem. We then try making the purchase as a member and as a guest both times the card hows as unauthorized. The item I have been wanting is now out of stock. I have been contacting Ulta since Monday I keep being told we are sorry for the inconvenience we dont offer rain checks. I tell them that isnt my question. ejy cant I use the ulta credit card on the ulta site. I tried it at Amazon and th card went through. They stop responding. I was told upper management woul reply to me and it has been 3 days and nothing. No appeasements and no answers. They keep saying it isn't their fault. Well if he credit card company says the card is good and it works at everywhere else except your site then who's fault is it.