Ulta BeautyReviews of ulta.com

Chicago North Michigan store.....customer service low. Floor staff not helpful. A staff member was helping a customer in a isle however they spoke continuously without staff working politely moving to side so I could look at product. I waited patiently and when they were finished the staff member didn't ask if I needed assistance. I found the items myself. Wow!

Ulta has the most AWFUL customer service out there. My order placed during their 21 days beauty was not delivered. For whatever reason, it got sent back to the company (I live with a 24hr front desk, it is 100% impossible for the package to not be received). I got no notification until it's been almost a week and I realised I was missing my package til I knew that my package was never delivered. I immediately emailed the customer service to replace my order on their end because the price of the items my purchased went back up. After me trying to explain my situation, they basically told me to duck off and they will do nothing to compensate my inconvenience nor to replace my order for me. Ulta is literally the most awful retailer Ive ever seen in my life. I have NEVER had a customer service so crappy and so lazy and rude.

Through their fault, my package was delivered to my old address and I am in a wheelchair. I called and a really rude guy (John or Jeff) was suggesting I go to the old address to retrieve the package and said I could not get a refund or replacement. I called and got someone who wanted to keep my business and she gave me a refund. In the meanwhile. I tried to find the package. The new tenant stole and opened the package. Claimed she found it opened. The next day my husband went to pick up the opened package. Of 3 bottles, one was still new, one had been opened and the third was missing. I took the product back to the nearest Ulta location and gave it back. I emailed Ulta again and got one thank you for being honest. Then today, someone named Cora emailed me to tell me there would be no refund or product I have so had it. I was just doing some early Christmas shopping! This has soured the entire chain for me.

The worst customer service ever. They cannot cancel an order. It has to go to a cancellation center where they do not have phones. Waited on hold for very long times x3

So before you get the ULTA credit card or their reward or let them sucker you into it beware!!!! I have been a card holder and loyal customer for over 4 years and as part of my FAKE benefits I was to get a $10 dollar birthday reward that never came...Brandi H stated there is nothing she can do and now while I am on the phone customer service states oh they are sorry they will make sure I get one next year...I am glad I found out before I purchased another product from them...I will pay off the card and be done with their customer service...Somehow its my fault they didnt do their job.... ULTA pay your employees so they take care of your customers... YOU SUCK....Good ridance hello SEPHORA I will post this everywhere so good people know not to shop with you!!!!

I just went to Ulta in Tualatin and the girl who cashed me out Rocked!!! Jocelyn!!!! She was very helpful and even helped me pull up coupons on my phone! :) I spent over 300$ so any amount taken off was awesome! Thank you Jocelyn at Ulta!!!

DO NOT ORDER ONLINE FOR A STORE PICKUP!!! I noticed my store had online ordering available for store pick up. One day I didn’t feel like going to the store so I shopped online and thought I would try it out because we were going to need some shampoo and stuff. As soon as I logged in all the current offers displayed and I was told if I placed an order for $75 or more and used my store card I would get 350 points so I was like ok sure! I ordered my items, used my card and checked out. I received a confirmation email within a few minutes letting me know they were gathering my items and would let me know when they were available for pick up. A few hours later they sent an email stating only some of the items would be available and that they would get the rest of the order ready and let me know when the out of stock items would be ready. I picked up my items a few days later and the girl at Ulta confirmed that yes I would be informed when the other items were available and they would charge my card for the rest of the order and I would get my points. LIES!!! After two weeks with no notification and no points I sent an email to customer service with my order number and was told that they do not rain check out of stock items and that basically I was sol on the points and the rest of the order. So I took a screen shot of the email I was sent and they said the same thing three times and then I realized we were getting nowhere. Their customer service is the worst and I’ve never had such a horrible time with online ordering. They also completely disregarded the what their email said. Done with them.

I’m honestly shocked at how terrible Ulta’s customer service is. I placed an order with the wrong delivery address (I recently moved). Within three minutes I called customer service and asked them if I could change it. They said they would have to cancel the order and I could reorder it. An hour later I get an email saying they can’t cancel it and basically tough luck. The order hasn’t shipped yet but 🤷🏼‍♀️🤷🏼‍♀️🤷🏼‍♀️ The tracking info still shows that it hasn’t shipped. So $225 down the drain. Unbelievable. Sephora just got a customer for life