Ulta BeautyReviews of ulta.com

Ulta, I want to love you I really do. But my order got stalled for weeks in Lathrop, California and had to be ordered again. Costing me over an hour of wait and talk time with customer care who wanted to blame UPS. It all comes down to Logistics and if more than one person is telling you what I am, then you know it's true. I'll try you again some day soon. Thank you Ulta my package did finally arrive. Four wks total.

I got my extensions done at a local salon that I had found and the lady told me she had 20 years of experience. I go into Ulta to get my hair trimmed like always and the lady that was going to trim my hair said she was absolutely horrified by the job that the "experienced" lady had done. She offered to fix them and she sure did! They look amazing and I will be going back! She listened to my every need and delivered perfectly! My hair has never looked better. Also they are always so great in asking if I need help with finding products. Truly an awesome place to go.

I went to ulta beauty Ventura Place in Albuquerque to attend the ulta beauty fest extravaganza, it was a blow. It was not what the website/social networking hyped it up to be. The discount coupon was lousy. I did not see any “exclusive offers, giveaways or brand experiences” as advertised in the email and online. They told people after they had checked out that there was a “golden ticket,” that’s something to mention as people walk in the door not as they’re about to leave. The staff was friendly and asked multiple times if we needed help, other then that it was a waste of time. Seeing the other comments on ulta Facebook/Instagram and the disappointment and negative experience other people had, I wouldn’t attend again.

THE WORST CUSTOMER SVC., MISINFORMATION (INCLUDING SUPERVISORS). GOOD LUCK HAVING RETURNS AND CREDIT CARD PROCESSED. THEY CAN'T EVEN LOCATE A CUSTOMER IN THEIR SYSTEM. MY RETURN WAS NEVER HANDLED, IT JUST SAT. THEY OWED ME JUST UNDER $100 AND BOY DID I GET THE ROYAL RUNAROUND. TWO DAYS OF PHONECALLS. MY ORDER WAS "MIXED UP WITH ANOTHER ORDER". A REVIEW WAS NECESSARY AND IT COULD TAKE MONTHS TO CORRECT. STRONGLY ENCOURAGED TO RESOLVE BY TAKING GIFT CARDS. **GEE, THAT MEANS THEY BENEFIT BY MORE SALES. THE LARGEST SUPPLIER IN THE USA, $269,000,000 IN REVENUE, AND THEY ARE RELUCTANT TO DO REFUNDS.

I ordered a few things from Ulta I am so upset that I didn't go through Lancome at Belk. For s first time customer they sent me no free samples,as much as I spent. I wish I had gone through Belk. They send a ton of free gifts when you get that much!! Ulta gets a big fat zero!!!!

Makeup shopping is amazing when you have everything in one place, but it’s not always that great when the customer service isn’t as great. I don’t usually shop for makeup so when I do I expect the most of it and it isn’t always so great. They give you a small birthday gift and for the past two years I haven’t received anything from them. I called customer service and was told I just have received an email and never did, kind of disappointing

Just came from Ulta in Kildeer Benefit Brow Bar and was extremely disappointed. Explained I was looking for an updated brow shape when I spoke with to the manager Ann when I called to make an appointment. Went In for my appointment today with Michelle, but she suggested using several Benefit Brow products, instead of my It product, filled my brows in the same way I do and told me that was all that could be done. Spoke with the store manager, then was pushed off to another associate who just stood there with Michelle, then they found Ann who was clueless. Waste of time with unprofessional people. I’ll watch how to tutorials on YouTube.

I hate the rude male and female u knw whts at Ulta! I guess if your not pretty enuf they have no need to help you. Then there are times three of them will be hanging around you chit chatting but its obvious what thy are doing. I may not wear a lot of makeup but I do go there once in a blue moon for what I do use...and I kid you not I feel like a leopard. Talk about MEAN NICE B They smile in your face then talk about you as if "why is she here" Im done with Victorville store. Btw I was sensored on what I really wntd to say. Probably this site is pro ulta