Ulta BeautyReviews of ulta.com

I ordered merchandise online and have done so many times in the past. I like ordering everything in bulk so I have backups. Well somehow it got delivered to an old address, which is weird because we haven't lived there in years, and in fact, I've had several orders come straight to our new house without problem. I called the customer service line thinking they could resend the over $100 in items I ordered or at the very least refund my money and I would just reorder them myself but was told no. They told me the only solution was to go to my old address, and ask the people that lived there if I could have my package back. Which I stated I would not do. I asked to talk to a supervisor and they told me the same thing. Now I shop a lot and understand that other retailers have started to have strict return policies for repeat offenders. I agree with them, people that take advantage shouldn't be allowed to return anything. That's not the case here, I am a rewards member since 2013 and I have NEVER returned an item or asked for a single refund. I even reached out to them online and they told me the same thing, just too bad we are sorry it's our policy not to refund you. And the sad thing is, I read more online posts, and it's happened to several people. So shame on them for not helping their customers out.

I called to make an appointment with a hair dresser. I explainer I probably will need a consult first because my hair is so damaged that I needed someone who was experienced with hair. The lady on the phone said "Miriam is great she has been a cosmetologist for 20 years". I asked is that hair or skin, the lady corrected herself and said "hair". When I arrived Miriam looked at my hair looked puzzled and asked the young girl next to her as to what she should do. The girl next to her stated "I am confused as to what you're trying to do". I had explained to her that I am trying to color match my hair for now just to let it grow out and then maybe get some advice as to what else I need. The girl repeated herself "I am confused as to what you need". Then she began talking in air dresser language with Miriam who was puzzled and didn't quite know what to do. The young girl for the third time repeated she was confused. I then said I was confused about her being confused. I asked if they did color matching which is what I originally stated and I got no answer. I walked out. Please save your hair, money and your energy talking to people who do not understand hair or who are clearly "confused".

The worst customer service I have ever received, I purchased an item online at a great price as I am in Canada, unfortunately the item didn’t work out and they advised I would be able to return and receive my money back, after numerous conversations with the customer service staff and two different people telling me the refund was processed at different dates in November and amounts. I have contacted my credit card company to file a dispute with Ulta beauty to retrieve my money that is rightfully mine. I am so very angry and disappointed in the service I have received.

Super disappointed with the customer service. I ordered ONE order worth $70 allowing me to receive a free beauty bag. Somehow the two items came in two separate orders. Causing me to no longer be eligible for the beaty bag.. The ONLY reason I made this online order and waited a week for my makeup was for this beauty bag. I would of just gine to the store and purchased my items if it wasn't for this bag. . I called customer service and after having to speak to a manager, the manager just stats she's giving me store credit but that she can't send me my due bag. All the while telling me how much she loved her bag when she got it. Like thanks for rubbing it in... so now I'm sitting here with my 2 items and a store credit that I dont want to use... this is false advertising and it put a sour taste in my mouth. I'm going to be returning my products and giving away this credit that I was given just to shut me up. It's a slap in the face to expect me to purchase again from your company when you dont even follow through with your offers. You can have it all back. I really just wanted the beauty bag that I was promised. I was literally counting down the days and was so excited to see my packages. Im so disappointed. This will be my last purchase.

I would give online 5 stars, and in store 3 or even less. Products being good or bad is not a measurement I consider when rating the store. Those should be rated separately. The problem with the in store experience is that more often than not, a product you may want is either out of stock, or is no longer carried in the store. Additionally the signage may indicate a bonus or something specific, and more often than not, unless it's an Ulta brand, it will NOT be available despite the signage.

Love Ulta, love their rewards programs and sales!

Terrible customer service, I made a purchase of over $300 and when it was scheduled to be delivered I did not receive anything I called multiple times and they have basically told me they can’t do anything and that’s it’s a corporate matter, they also said they took pictures of the package on my doorstep, but did they bother to knock to give the package to me directly? I now think the package has been stolen as I wasn’t notified when it arrived and Ulta does not wanna do anything about it, they’re terrible terrible terrible.

I get so frustrated with Ulta. The benefit bar in Green Bay is great but the women that work there are NEVER THERE or booked. It’s ridiculous. You can never get an appointment. Called to get an appointment today and the benefit girl was so rude! She had to go home by 630 and couldn’t wait until 640 so I had to go somewhere else and they screwed up my brows. It’s so frustrating When people are in the service industry and have such a crappy work ethic.