Ulta BeautyReviews of ulta.com

Inasmuch as Ulta has lost so much of its revenue due to store closings I am dismayed as to why their customer service staff throws away potential on-line clients by lying to them. I have been promised lost reward points to be applied to my account but they never were. Bad form to lie.to anyone but so foolish to purposely turn away a customer.

If I could give them no stars.... I would. I got a new Ulta card, ordered online, paid online with my bankng info. Payment was returned, I called them to find out why & apparently I entered my acct info wrong (i missed the 1 at the beginning of my acct.) I fixed that & paid. I receive a statement today saying I owe $60. A $29 return fee, a $25 late fee & finance charges. I talked to the lady (Susan) who said.... Sorry can't waive it. I said that I'd like to speak with someone who can. I held for 20+ minutes to talk to Wayne. He said he can see exactly what happened. He's sorry & will waive the late fee & finance charge but said he won't waive the $29 return fee. I said so you can see that this is a new card, you can see the mistake, you see that it's fixed & paid so it's costing me $29? He said yes. I told Wayne that if I'm going to be changed for an honest mistake then I'd pay it, close the acct, & get my product elsewhere. He didn't care. He said okay & closed my acct. I won't shop there EVER again. My total purchase was $56.... So I ended up paying $85 for that order.

I'm adding my review only because I am shocked by the number of bad reviews on here!! I've never had a problem with Ulta, I am particularly loving their curbside pick up option due to the pandemic. They are always really friendly and quick!! I only shop at Ulta, their rewards program is way better than sephora's. Who the heck wants random samples so small they are practically useless. No. It's just a ploy to get you to buy more from them. As far as i'm concerned that's useless. Ulta's reward program at least gives you some money off your purchases which is actually helpful.

If I could give no stars I would. My order was supposedly damaged by UPS. It was sent back to Ulta and I received no further information. After waiting on hold 45 minutes I am told that the majority of my items are no longer available and I can either get 2 of my 6 items or my money back. After waiting 3 weeks already I cancelled my order. I understand there is a Pandemic but not letting the customer know what is going on is unacceptable. If I wouldn't have tracked it with UPS, I would have had no idea. I will not order anything from Ulta again and I would strongly suggest they look at their reviews and I do something quickly or they are going to lose a lot of customers.

Terrible! I cancelled an order over the phone, employee told me it was cancelled. Next day I got an email saying My order was shipped! Called back and they said that there was nothing they could do and that I would have to pay to have it shipped back!!!!!! DO NOT BUY ANYTHING FROM THIS COMPANY!!! Terrible customer service, it basically cost me money just to cancel an order. Terrible terrible, I will be telling all my friends never to shop here again

Terrible website, I can't pay with a gift card online. Called customer service and all he was able to tell me was to reenter the information and contact my financial institution (to pay with a gift card). Unhelpful. Now I don't even want to shop there long enough to use my gift card.

I ordered skincare products from Ulta and everything was going fine until, the delivery date, my package didn’t come, so I went to go track it and there was no information about my package, I put the tracking number in and it was not found, I was pissed, this is by far the worst delivery and experience I have ever had from any online purchase🤬😡

So first of all, I chose curbside on the delivery and then I get an email saying shipping in four days??? After this, I call Customer service and wait for twenty minutes (understandable) BUT what I get is a rude girl. She cancels my order but is unable to help me whatsoever with the second problem which is the website is not allowing curbside and the Order won’t go through. When I tell her nevermind and am nice saying have a good day, she just doesn’t reply and mumbles something... TERRIBLE customer service and their curbside is not working. PLUS I have to wait up to nine days to get my refund.