Ulta BeautyReviews of ulta.com

My first experience with Ulta was pleasant, I wish they had more selection so I didn't need to deal with other stores. Tracking was easy, delivery was on time.

Very expensive package marked deliverd on May 29th, 2020that was not at my door! Called carrier and Ulta, neither got back to me even after claim was escalated, whatever that means. I recieved 1 automatic reply to my email and that's it. All it said was thanks for the email we will get back to you basically. I kept having to call for updates and it was always the same BS. Turns out I had enough today and flipped out on them and after being put on hold 20 times and transferred to the supervisor who has been too busy to get back to me since the 29th they finally figured it all out 2 hours before I called according to her. They can't reship or refund me my money! Over $400 for a Dyson Dryer and they said the carrier has a picture it was left at my front door so sorry if someone stole it basically. What a JOKE! IT MUST BE INSURED!!!!! DISPUTING WITH MY BANK AND NEVER ORDERING ANYTHING LIKE THIS FROM THEM AGAIN! THEY DID NOT USE UPS, FEDEX OR THE POSTAL OFFICE. THEY USED SOME BOOTLEG 3RD PARTY DELIVERY SERVICE. FOR ALL I KNOW THEY COULD HAVE SNAPPED THE PICTURE AND TAKEN THE PACKAGE THEMSELVES. TOTAL CUSTOMER SERVICE DISGRACE! I HAVE REQUESTED A COPY OF THE PHOTOGRAPH TO SEE WHERE THEY LEFT IT. I HAVE A WALL THEY COULD HAVE EASILY PUT IT BEHIND SO IT WOULD BE OUT OF SIGHT. VERY CURIOUS TO SEE EXACTLY WHERE THEY LEFT IT.

Good selection, pricey inventory.

My experience with Ulta has been HELL. I was a Platinum member for years before one of their employees linked another individual from another state to my account in 2018. That individual was allowed to utilize my points for quite some time. She also attempted to open up a credit card under my account. I made multiple attempts to rectify this situation, including a new account, new email, new phone number, etc. Just when I thought everything had been taken care of, I find out during a big purchase at Ulta that I do not have an account. I called Ulta and ended up receiving an email notifying me they took my points away from me and closed my account, accusing me of having points that were not properly earned on 12/26/2019. Right, that is because that was one of the times the individual in another state who was linked to my account purchased something. The individual lives in FL...I reside in Michigan! I had proof of this purchase being made by someone else at another store because I had received an email receipt. I had called right away on it. I am beyond disgusted with how Ulta has treated me. I have a reference number and have been told I have done nothing wrong. I was assured I would be contacted by Upper Management, however that has never happened. I was a loyal member who was completely SCREWED OVER by Ulta. I now will be taking my money elsewhere, since they cannot seem to fix this issue. To punish me for doing absolutely nothing wrong is pathetic. I will now be doing my shopping at Sephora from here on out. Shame on Ulta for treating a loyal customer like trash.

I returned an item back by mail 2 months ago and still no refund and no call back! Warning!! Stealing my money!

I ordered in the midst of covid19. Took about 6 days to get my order fulfilled and arrived in about 4 days. Order was complete and securely packed.

I bought 5 items . They canceled 4 items and continue to ship the 1 remaining item. They won't contact you if you want to proceed with the remaining 1 item. If you try to cancel, they will refuse. How is this fair. They can cancel and remove items from your order but as a customer, I have no control on what I will receive. They have the gut to tell me to return 1 item to the store. They also asked me to refuse a package that does not require signature. These people are not logical.

This has been a nightmare with Ulta I would love shopping with them so much I loved it and their point system is amazing however everything has changed ever since I shopped online with them I’ve had nothing but issues and they now told me I can’t make online orders because I’ve called about issues with my orders and they’ve refunded so much like really ???!?!?! A multi million dollar company doing silly stuff like this first of all long story short I would receive few of my mostly ordered items some damaged some opened some won’t even arrive and I could call in to complain about the situation and the people I Would call too were very kind and willing to help but when it comes to emails nothing but rude unprofessional people after over 6 years of shopping at Ulta I’ve decided to take my business back to Sephora and other stores that have better items don’t buy at Ulta online it is such a hassle and they end up telling you are banned from ordering online for issues that is them but they instead put you’ve been having so many issues you can no longer order online we’ve refund you enough money and replaced items like seriously ?????? As you should !!!!! I am not receiving my orders in full or simply not getting them or I get damaged products and later make me feel like it’s my fault yet I’ve dropped thousands of dollars to this company that has zero appreciation for loyal customers pathetically unprofessional