Ulta BeautyReviews of ulta.com

If I could give them 0 stars, I would. My order was shipped to the wrong house and rather than refund my money they used fed ex as a scapegoat while stating the shipper “confirmed” the delivery. Rather than listening to their customer that the house was not mine, and having integrity, corporation is using corporation to save every penny they can. Canceled for me, and if you don’t want to be out money, cancel them too.

My wife ordered over $300 of products that wasn't delivered. Ulta refuse to refund anything. We'll never use this company again. She'll be shopping at Sephora for now on.

I am not one to leave reviews like this. My order was shipped to the wrong address. When I called customer service about it they were incredibly rude and kept speaking over me. They kept saying that it is protocol. When I asked to speak to the supervisor, the supervisor kept saying the same thing and when I calmly asked "is it your protocol to not help a customer for an issue that happened on your end?" The woman rudely stated that she was just following protocol. If she is the highest person in the company I could talk to, wouldn't she be able to help a paying customer out for a mistake the company made? I don't even care about the package at this point. I just can't believe that this company is refusing to treat their customers with respect.

My mother in law got me a few gift cards from there and I was only able to use one online per transaction. Very disappointing. They obviously don’t care about the customer. They want us to spend that extra money.. I also purchased a lip stain from there and it was old. It didn’t work correctly on my lips. I personally don’t like shopping there for me. I rather go directly into the bare minerals store ..

I ordered a product on April 5 and just today (5/11) was asked if I wanted to re-order. Although my credit card was charged I have never received the product. I continue to get emails requesting me to complete a survey of their customer services, but when I click on the survey, I get an Oops. message that it is not working. I liked shopping in the ULTA store, but their online service is the pits.

It would be less than half a star I could. I received a notice: MAY 7 7:25 PM The post office was unable to deliver your UPS SurePost® package. It is being sent to the postal recovery site. Anchorage, AK I am currently on hold for the fifth time trying to get a refund for these products. I have spoken to people on 5/7 and 5/9. All have given me different information.1. "That's correct. You will not receive your package. Your refund will be applied once your product has made it back to our warehouse." Not acceptable, as I'm not contracted with the carrier who will not/cannot deliver my product, they are. 2. "You can call back the day after the scheduled delivery date and we will apply the refund." When calling for the refund the next morning, "Someone will call you back in two hours." All day goes by and I call again. "We are investigating this issue and someone will call you back in 24 hours." Ulta, your job is to provide customer service, not to give your customer a hard time getting a refund when you have a problem with the carrier that YOU have contracted with.

I have had nothing but bad luck with Ulta shipping. I had one order received damage they did replace that quickly and I was satisfied next thing I ordered all items were damaged and there was about six Items, they were going to send that out again and lo and behold it got damaged again by the shipping company and now they’re refusing to ship my items and said they can’t refund me for another month.

Oh my goodness, worse customer service. I called customer service as I was trying to make a purchase online and use multiple gift cards. I get this CS rep, name Tavase and explained that I need to place an order but their system will only allow you to use one Gift Card and have needed to use 3. Asked him what we needed to do to get their system updated as most other companies will let you enter more than one. He said it wasn't as issue, they just don't allow it. I said then it is an issue and he hung up on me. Guess I will give the gift cards out as presents and take my business elsewhere. NO excuse at all for a CS rep to hang up on a customer. He can't use COVID-19 as an excuse for rudeness