Ulta BeautyReviews of ulta.com

omgg.this is very bad👎👎

SHAME ON YOU!

DON'T BUY ANYTHING FROM ULTRA IF U DO, U BETTER PAY PAY ATTENTION ON UR RECEIPT, PRICES " COME UP " HIGHER ON UR RECEIPT THAN SHOWING ON THE SHELVES OR LABELS ( SALE ) I made my FIRST PURCHASE at ULTRA on Friday w CASHIER ARTEGIA i had the sense that my bill was a little more than i expected. SURE ENOUGH at night i checked it and yesss the products on sale in a red color were add $$$$ **** $ 1dollar at 1 product, **** another product on sale instead $2.25 they charged me $9 *** another that were %50 of the 2nd they charge me normal And so on.... $$$$$ 12.84 MORE THAN IT SHOULD BE 4 " MISTAKES " IN 1 ONLY RECEIPT IS A LITTLE TOO MUCH I'LL KEEP MY RECEIPTS IF ANYONE IS INTERESTED IN SEEING IT LOL SO I went back to the store DELRAY BEACH 1636 S FEDERAL FL AND I REALLY COULDN'T BELIEVE, i was frustrated of course with reasons. So i explained to the manager (without knowing she was the manager), so she asked me to wait in the line to make an adjustment. Ok Then she CODIE came back and call me to the cashier, She asked what u want to return, i said nothing, i just wanted to be charged the CORRECT PRICE THEN SHE SAID THERE WAS A PRODUCT THAT WASN'T EVEN ON THE RECEIPT, the one that supposed to be $2.25 and they were charging me $9...just to get me confused if in case i checked my receipt HOW COME ??? I BOUGHT ALL OF THAT HERE 2 DAYS AGO IN THIS STORE, WAS MY FIRST PURCHASE HERE SHE SAID : BE NICE BC I AM TRYING TO HELP U OUT REALLY RUDE ???? SHE REALLY HAD A KIND OF ATTITUDE LIKE IF I WAS ASKING HER FAVOR ???? I NEVER WILL BE BACK IN THIS STORE OR ANY OTHER ULTRA STORE

I have spent way too much money at Ulta to find out that their customer service is terrible. I am no longer going to be supporting Ulta beauty. I use to love Sephora and thought to give Ulta a try. I will now go back and support their competitor. Sephora’s customer service is amazing, the staff is always friendly and smiling and willing to meet customer needs. Recently I had a horrible experience at Ulta with a rude manager. I have worked retail before, and no customer should be talked down on just because that person had a bad day. I’m done walking into Ulta stores, I’m done shopping online, I’m done referring others there. Don’t be rude to your customers!

I have spent literally tens of thousands of dollars with Ulta in the last 10+ years, but no more. I recently ordered a few items, totalling over $200, and tracking showed that it was delivered outside my building over a week and a half ago. Ulta used LaserShip - every other shipping company is able to deliver to individual apartments or at least leave it in our mail room where it is secure, but not these guys. They left it outside my midrise apartment building, on the street, in a busy large city. Of course it got stolen by the time I realized I hadn't received it and went to go check out the tracking. I contacted LaserShip which I still have not heard back from, and I contacted Ulta and explained my situation. They apparently have the least understanding customer service agents, and they told me I would not be getting my items or a refund because it was delivered to the address on the order, when it fact it was not - it was not delivered to my apartment which is listed on my shipping and billing address. Maybe they should use a reliable shipping company from now on. I got tired of trying to explain and plead my case, so from now on I will be taking all my business to Sephora. Never once had an issue with an order or product that Sephora did not resolve quickly and pleasantly.

ma skin looks olderrr))

Very very bad

I had ordered a perfume online to be delivered to my daughter for her 23rd birthday. Since the pandemic has us all feeling isolated, I wanted her to receive a gift. The perfume never showed up so I called Ulta and they told me it was marked delivered and they had a photo of the delivery. The photo indicated that the perfume was delivered to the wrong address and I was advised that a supervisor would contact me within the next 24 hrs. Well... that never happened! I could not believe that they had the proof needed to resolve the situation by immediately sending a new perfume.... which they did not do. I was advised that a supervisor determined that I would not be getting a refund nor a new perfume sent. I was shocked!!!!! It finally took 5 days, 2 more phone calls and 11 emails to get a refund.