Ulta BeautyReviews of ulta.com

Placed an order and added stuff I didn’t really need to get the free gift. The makeup bag has some weird ink explosion on the top of it making it basically trash. Very disappointed... will never order again.

Will never order directly from Ulta again!! Decided to order something directly from their website as the product I wanted wasn't in stock at my local store. Original delivery date was 10/12 then changed to 10/15. Ok no worries. On 10/15 I check the status and it says it's been delivered. Off to the mailbox I go. No package. Find out it was sent to a city over an hour away. Told to wait 3 days to call back. Wait 3 days, call back and find out it was delivered to another wrong address. Even tho I changed the shipping address while I was placing the order. Was told that bc the shipping and billing address were different it shipped to the billing address. Seriously? Then was informed nothing could be done except to send a return envelope to the address in hopes they would return it. So now I'm out money and product.

I will most definitely never be shopping at ulta or getting my hair done there ever again after my terrible online customer service experience. i’ve spent soooo much money here and got treated terribly over a very reasonable issue i don’t know if all the people they hire have sticks up their butts or what because i emailed with 3 different customer service reps and they were all extremely rude and unhelpful. my package never got delivered and they refused to send me a new one or give me the new order for the same sale price i paid. i wouldn’t even be as mad if i didn’t have to deal with the jerks who work there. needless to say read the rest of these 1 star reviews and you’ll probably decide not to shop there anymore either.

Aaron is a styles in the hair salon. He is great. I have had him do my hair every week for some time now. I have never been treated so well, and my hair looks great.

Online ordering and shipping are the worst. I have learned my lesson the hard way.

I placed an order online today. I immediately realized I shouldn’t have since a portion was a Christmas present for my son who would be home when it was delivered so I tried to cancel the order and was just going in the store to pick up the items. I was told by Melissa that I could not cancel the order. I then asked about just switching it to my local store and pick it up there. She advised I could not do that either. when I asked for a manager, her signature on emails suddenly had her name Melissa followed by Supervisor. Funny it did not say that originally. This is the last time I shop with them. Shame on a company that does not value their customers. I hope they go out of business. Horrible customer service.

so so bad👎👎👎

I took my 13 year old daughter to the Ulta salon in Stroudsburg, PA to get her long straight hair cut and to add curtain bangs. The person who cut her bangs cut one shorter than the other. One of the bangs looked pretty good but the other one was cut straight across. The hairdresser who did this must have been aware of her mistake, but instead of letting me know about it she blowed dried it so that it was not noticeable. When I got home after close inspection I noticed the mistake. Contacted Ulta customer support and they referred me to the Ulta salon manager. The manager requested a photo of my daughter’s hair to confirm my claim and scheduled an appointment for another hairdresser to fix the problem. I canceled the appointment because my daughter does not want these people to touch her hair. I feel that this was a waste of $52 dollars. Disappointed that they didn’t offer a refund for the poor quality of work.