ULTA Beauty offers customers prestige & mass cosmetics, makeup, fragrance, skincare, bath & body, haircare tools & salon. bareMinerals, Smashbox, Murad & more.
Ulta Beauty (ulta.com) has 2,261 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing2,261 approved reviews, newest moderated first
tr L.
I ordered 2 gift cards on December 9, 2020. I got an email that they did not mail them until 6 days later on December 15, 2020. One was a Christmas gift and the other a birthday gift. It is now 12/26. I still have not received my gift cards and can't get a response from customer service. Very disappointing. I know the mail is backed up this year but it shouldn't have taken 6 days to mail 2 gift cards.
craigrb
They have good sales, a wide range of products at different prices , a good rewards program and if you have a question or problem their customer service Reps are very helpful and friendly
Alexis M.
that sweet and simmer lip boom is a joke you guys took this off another girl who has a business of her own. your stealing something she worked hard on and taking credit. your make up is garbage anyways and now i am more disappointed over this as well. her name is shelly sahi and she is the CEO of sahi cosmetics. take this product of the shelves at once this is awfull towards small business and people who put time into there work.
Tim O.
My 20 something son purchased a gift card from the NE Columbia Ulta. When they bagged the purchase, the gift card was not included. We discovered this Christmas eve about 1/2 hour before the store was closed. My son ran over to the store and asked if the store could void the purchased card and give him a replacement. The clerk, then the manager refused, saying that they did not do this, but he must have lost the card and they would not refund the purchase. He explained, for a second time, he didn't want a refund, but the purchased voided and another card issued. They seemed confused and refused. He finally left. My wife frequently purchased from here, but we will NEVER purchase from this store again. My daughter frequently purchase from the Hilton Head area store and has never had issues. I can only suppose this is a local management issue. We will be escalating this, but will never return here.
Nikki H.
I do not like being profiled in your store.. I want to shop without someone acting like they aren't watching me . Then when I showed product the lady grabbed all the items and said here you go .. I wanted to spend 60. Ended up spending 175.. for that you have lost a customer for life.. merry christmas to you :)
Marlene
I ordered Clinique products from Ulta online. Because there was a free gift with a purchase price threshold, I ordered additional products to qualify for the free gift. It did not arrive with the purchased products. When I called to complain, The representative refused to make it right. (Their customer service is obviously foreign based as I could barely understand her.). Never using Ulta again.
Amy L.
Ordering online service is terrible. I ordered and item December 8. As of today, Dec 23, the item is still in warehouse. Customer service reps are in another country and no help. I asked for a refund and was told they could not because order was processed. Do not order from Ulta online.
Staci
Never shop online!! Their customer service is absolutely horrible! My order accidentally shipped to my old address although my billing was correct - I emailed the team right away to adjust! All they had to say was "sorry can't adjust because it is being fulfilled" Fulfilled doesn't mean shipped! Lazy, worst service ever! Lost out on money + product!
