Ulta BeautyReviews of ulta.com

I ordered 5 small things from Ulta and was supposed to receive my package December 30th. On December 29th I checked the status of my delivery and it said it’s on schedule for delivery on the 30th. The 30th comes and I still get no package. Today, 31st, I checked the status and it said my package was delivered on the 29th. Not only was it not delivered, but they claim they delivered it to my town, not even an address! DO NOT ORDER FROM ULTA. What a waste of time and money.

I would never go back into this place again ,I thought it was very over priced and nobody helps you out.I honestly don't wear make up myself every once in a while I wear it .I walked into this place and I am not the type of woman that wears make up everyday But I have a Date on Sat so I thought about getting new makeup .The people that were on there gave me dirty looks and nobody would help me .I walked around this store because I was looking for eyeliner but I thought maybe I would get some new eye shadow and some mascara .Finally after wondering around somebody asked me if I needed help and she really wasn't a big help .I figured this out myself and I got up to the cashier and this all came to 65.00 ..I payed the $65.00 and when I walked outside I looked at my reciept and thought to myself what a idiot I am for paying this kind of money .I called a friend of mine up after I got outside and told her what I did and she didn't have anything nice to say about this place .This makeup I got is a good investment because it will last me quite a long time since I hardly ever wear it .But I got asked out for coffee by a really nice guy and I want to look nice for this date.I was not at all impressed by this place at all and I kinda felt funny in there because I am not a woman that wears makeup everyday and I kinda felt like people were judging me and snubbing me off ,But that is okay because I am okay with myself today and I don't have to wear makeup everyday .I thought this place was very overpriced and I will never return here again .And I will let my woman friends know the experience I had here .But my one girlfriend that I talk to really didn't have any good things to say about Altra Beauty ..

I ordered online and then my order shipped and everything was fine until I noticed my address was wrong and it wasn’t being delivered to me. I emailed customer service and they said that because it was successfully delivered that they can’t refund. It was literally the websites fault that my address was wrong because it just used different numbers in the line. I spend a lot of money here but not anymore.

If I had a chance to rate 0, I would love to, as this company doesn't even deserves 1 star. The worst service, no customer service at all. They are simply screwing their customers over ,I had an order I was waiting for a month, then I was told it had been delivered, even though I have a doorbell camera and every proof they need to see. they just stole my 266 dollars, without an investigation and each agent was telling different story.

DO NOT ORDER A GIFT CARD TO BE DELIVERED BY MAIL ! I ordered a gift card 12/8. Email from them said they’d send me shipping info within two days. After four days and no info from them, I emailed but got no answer. The fifth day I called. After being on hold for 40 minutes I was told I had the wrong department(??). They transferred me and I was hung up on. Tried again with same result. On eighth day I emailed again. I was told by return emailed it had shipped. Still no card by the 20th. Called and was told it could take between 7–12 days. Said it should be here in next day or two. Called back on 12/22 and again told it should be here in next day or two. After much arguing I finally got them to cancel card and refund my money and then went to Walmart and bought a card. I finally received it 12/29. 3 weeks for a gift card is obsolutely crazy!!! Never again!!

I went to an ulta in Charleston WV and paid for 9 items and only received 8 in my bag, not to mention when I was leaving the store the cashier almost forgot to put something else in my bag but caught me on my way out. I noticed the next morning that I was missing a product and called them back and explained that I never received it. The lady told me to just bring back the receipt and they would give me a new one.. Well once I went back to the store, the manager had me waiting for half an hour just to come back and tell me that there isn’t anything they could do. I lost $15 and an hour wasted of my time. Horrible experience to say the least and I do not recommend trusting ulta with your money.

I was told my package was delivered, but when I looked outside there was nothing there. I waited 4 days before contacting them just in case it decided to show up. I told them I never received my package and asked if they could reship it. They told me they could not because it says it was "successfully delivered". I then asked for a refund since it was not my fault. They told me to file a police report, for a package that was delivered to the wrong address.. Makes no sense.

So I placed an order back on December 6th, it was supposed to arrive on the 11th, atleast that's what the tracking said, and it didn't, ever since I have sent an email all customer service tells me is to keep waiting. Till this day I still haven't gotten my order, luckily it wasn't a Christmas gift so I don't mind waiting I just wish I had any information on my order. The tracking hasn't updated since the 10th and I have no clue where my order is. The last time I sent an email to their customer, that was a few days ago, the guy tells me that they don't even ship to Puerto Rico to begin with. I'm from Puerto Rico and have ordered from this website multiple times in the past and have always received my orders, even if they take a bit longer to arrive, and I have always used the same address so you can imagine how confused I was when he told me that. He basically said that he had no clue how I managed to get past orders shipped here, and honestly neither did I assuming what he said was true. I then decide to contact ulta through their instagram and whoever runs that page told me that they do ship to Puerto Rico and all US territories, which was very releaving but I was still confused as to why that guy on customer service told me that they didn't. I also looked it up on their website and it clearly says that they do ship to US territories so I don't know how that guy from customer service doesn't even know where their company ships and doesn't ship. I honestly don't know if the guy from customer service lied to me or legit didn't know that ulta shipped to US territories. I can't even imagine what other misinformation customer service have told to their other customers. Still to this day no updates on my order, but I'm hopeful it will arrive someday. After this very weird experience with customer I won't be purchasing from here again so definitely be careful if you decide to shop here. ALSO, on their website it said *guaranteed* delivery by the 24th of December if you ordered before the 12th, which I did cause I placed my order on the 6th, and obviously it hasn't arrived till this day. I'm pretty sure that's considered false advertisement since they said *guaranteed delivery*