Ulta BeautyReviews of ulta.com

How about ulta charges 40 damn dollars for a late fee??? And then when they tell you they will wave it they lie! Then you go to make a payment and find out that within 5 months of payments your total bill is the exact same it was 5 months ago. The interest and late fees are so much they trap you into never paying the damn thing off unless you basically pay everything at once. I go to speak with the supervisor and she has no remorse for COVID hitting and causing a burden financially. She wasn’t helpful at all and she was talking to me like I was stupid and beneath her because I am having a hard time. This is the WORST customer service I have ever had. Every single one of my credit cards was there for me when COVID hit except them. They wouldn’t lower my payments or wave them. The only thing they said they could do was wave my late fees.. and they didn’t even do that! I will NEVER shop at ulta again I will from now on be shopping at Sephora once I get my finances back in order. This is a horrible experience and the last thing I need right now after just having a baby and being on maternity leave. Ulta sucks and I advise everyone to not shop there because if you ever have a problem they won’t be there for you or be on your side. Trust me.. because they damn sure weren’t there for me when I “WAS a loyal customer”.

Reached out to Ulta about an order that was shipped the beginning of December. Order got lost in the mail, Ulta won’t refund or reship the items I purchased. Do yourself a favor and don’t order online from Ulta. The local Ulta store has been great, unfortunately they did not have in what I wanted to buy in stock, so I had no choice but to order online. I should’ve check the customer reviews.

Cannot combine gift cards on one transaction online. I did not want to make two orders with my two different gift cards received during Christmas time, so I looked up online how to fix this issue to find that customer service can combine gift cards. However, after speaking to customer service, I was told that one of these gift cards is a “third party gift card.” The gift card is a pink, generic Ulta Beauty gift card. I checked the balance via ulta’s website’s card balance check, which showed the correct balance. I told this to a second customer service agent, who then told me the same thing, and that I could not be helped. Very inefficient customer service. Clearly reading from a script.

I updated my account to my new address, however, after I checked out, I noticed that they had reverted it to my old address. I called within 2 minutes of placing my order, asking for them to either cancel or update the address for the order. They told me, No can do. Then they send me an email, the next day, asking me to update them with my new address, asap, so they can change it AFTER they shipped the order. What? I spoke to no less than 6 customer service reps, and was disconntected twice, while holding for a supervisor. No one would help me at all and now I'm out $90 and they refuse to resend my package. They told me to contact the shipper, which I did and the shipper refuses to change an address unless it comes from the retailer. This is possibly the WORST customer service I've ever experienced.

It's absolute BS that you are unable to cancel orders even within minutes after placing them. Once I had realized that I chose shipping instead of instore pickup I was on the phone with someone about 10 minutes later. The person was actually very kind, said that there was a possibility it wouldn't go through, but then said she would call me back when the order was cancelled and I would receive a coupon code to make up for the one that I had used. Later I get an email that the cancellation request was denied. The whole situation was misleading. The "rapid processing" is a cash grab 100%. I think I went back and forth through email with 4-5 different people? And they all were saying the same thing, copied and pasted, until the last person I spoke with was just downright condescending. No offer to refund shipping at the very least or for another coupon code.

If only I was able to give zero stars, I would. I made the mistake of ordering items from Ulta on line and I WILL NEVER EVER DO THAT AGAIN! My credit card was charged with three different transactions for the order. I placed 11 telephone calls to customer no-service with zero results and was not able to get my account credited for the over charges.

I accidentally had my order sent to the wrong address. I get that’s my fault but the customer service was appalling. When I tried to get my tracking number they hung up on me and they didn’t even try to work with me to resolve the issue. So I’m out of $200. I’ll never shop there again.

Terrible customer service. Tried tracking a gift as I never received a tracking number. First I went through the online chat service and was told the gift had shipped but she didn't have a tracking number and that she worked for a third party and not directly for the company. She gave me a phone number to call to get a tracking number. I called the number, and after the usual ten-minutes on hold, was told that since this was a gift card I need to be transferred to yet another person. Waited on-hold again and was told by this person that the gift had not yet shipped even though it should have shipped two days ago; it's been four days since the order was placed. So the on-line chat person tells me it has shipped and the person on the phone tells me it hasn't. Clearly someone is lying and regardless I still have no tracking number.