Ulta BeautyReviews of ulta.com

This company literally has the best products not only do I use it for myself my kids I also use it for my boyfriend we all have curls and love love love the smell my favorite part from the store is The curls blueberry and mint tea scalp treatment We also love the curl curl Control paste relieves out here nice and moisturize I’m so glad this company exist I look forward to trying more of your products #my go to ♥️♥️

I wouldn't even give a star..I was scheduled a salon appointment to get highlights. I scheduled with the manager on Sunday for Thursday at 4. I got a call at 2 on that Thursday saying I had to reschedule for 5 she was backed up and the person that scheduled my appointment didn't scheduled it correctly. I got to my appointment at exactly 5. Taylor was still not finished. I continued to wait for 15 minutes when the manager comes and tells me that Taylor is finishing up. It's now 5:30 I'm still waiting. I asked the manager how much longer cause I was scheduled at 4 and than 5. She than proceeded to tell me that whoever scheduled me was wrong. I told her it was you the manager that scheduled me. She didn't even know what to say. I just can't not believe how unprofessional she was trying to put the blame on someone else. I just open a credit card for ulta and I will not be using it. I WILL close the account and go to Sephora. I know they don't have a salon but maybe they should have a salon. They have way better customer service than this place. Ulta just lost a customer.

I have been trying to use the app/online to place orders. I try logging in and it says I put in an incorrect password, which I did not. I keep all my passwords saved in a centralized location. I then reset my password and that didn’t work. Call customer service and they have me complete the same steps again and again. The worst part is you have type in a different password each time. You’re not allowed to try the same one. None of that worked. Customer service tells me someone from another department will contact me the following day. Of course that never happened. I’ve even tried to create a new account with another email. No luck. The strange thing is I’ve been using the app since they’ve had one. All of the sudden I’m locked out. I’ve been a customer for 25 years. I’ve been shopping at a ULTA less and less due to the inconvenience and poor customer service. This is not my first time dealing with their ridiculous lack of help when calling This company seriously needs to fix the poor customer service situation and their app.

Ordered a gift card 2 wks in advance. The card was not sent until I called Ulta to inquire. Ulta had the card scheduled to be sent at 7:30pm, not at my request. When the card was finally sent and opened, I did not receive an email from Ulta informing me that the card was viewed. This nonsense went on for several emails back and forth to Ulta with absurd explanations. Very Poor service!

Worst experience ever! Prejudice salon workers, unprofessional, rude and ignorant. I will NEVER spend a penny here. I called on June 11 to make an appt for a cut and asked if they had someone who could cut African American natural hair. The incompetent DISTRICT EDUCATOR (DJ) said yes, we have Summer. He said all their cuts come with wash and style and cost $45. I arrived at the Monroe, LA salon June 12 for my 1pm appointment and was promptly told that "we can't do your hair". Buffy, the most unprofessional, rude, and prejudice person I've met said they couldn't do it in the amount of time that THEY booked for me and they couldn't do it for the price I'd been quoted. She continued by saying it would take 2 to 2 1/2 hours just to straighten it for a cut and it would cost "alot more" than I was quoted. (Really? 2.5 hours just to straighten my hair???) Be mindful that she said this from across the room while standing over her client who was in her chair!!! (AND they do this $45 cut service for their Caucasian customers!) I was not offered a different time slot, never asked if I wanted to reschedule and never told how much "my hair" would cost for a cut. I felt humiliated even after attempting to discuss this with asst manager Amy who defended the District Educator who made my appt. I reported this to customer service and requested a callback from corporate about what seems to be discriminatory practices. Their solution was asking the African American asst store manager to call me and "REFUND HER MONEY". She informed them that I was not due a refund because they refused to do my hair. This dragged on for over a week and I waited another 2 weeks to connect with the store manager who was clearly too busy to address it in a timely manner. ULTA DOES NOT VALUE OR APPRECIATE AFRICAN AMERICAN CUSTOMERS SO DO YOURSELF A FAVOR AND DON'T SPEND YOUR MONEY THERE!!!

I am extremely disappointed in Ulta beauty’s approach to handling my credit card dispute. I informed them of financial issues and that I contracted covid, which made it extremely difficult to pay off my account. I have received two late fees of $35, in total $70. I asked them to consider that I have had financial hardship and have been sick, and they refused to waive the late fees. I have been informed that they only waive one late fee every 18 months. This is insane given we have all experienced a PANDEMIC. I was looking to settle my debt in full and they still would not consider my circumstances and waive the fees. I am 100% disappointed and disgusted with how the company has handled this issue and I’m sure many others like mine. From here on out, I will be taking my business else where. Do not open a card with them!! You will regret it!!!

Absolutely worst guest assistance over the phone and refuse to change or cancel any orders that you make online if you are not on a high enough membership. They basically waist your money and the email and telephone costumer service is the worst that i have ever worked with in all of my online shopping experiences.

I booked appointment 4 days ago for cut and color. I showed up today to be told I would have to wait 2 hours. All they said to me was sorry. My only day off is Sunday so I'm very upset since I'm leaving town and can't find anyone else to do my hair in time. North Myrtle beach!!