ULTA Beauty offers customers prestige & mass cosmetics, makeup, fragrance, skincare, bath & body, haircare tools & salon. bareMinerals, Smashbox, Murad & more.
Ulta Beauty (ulta.com) has 2,261 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Karenn P.
The salon receptionist messed up my appointment hours, but the Salon still took me in. Trenee did my hair and she was AWESOME. I have never had such a great experience with a stylist, in this salon or any other salon. From the start it was like she read my mind - on what kind of hair cut I wanted, what color, style, etc. She gave me exactly what I wanted, Definitely recommend her.
Shana S.
I was on a call with Customer Support, they put me on hold, and after 45 minutes of making me wait, they hung up. I called again, told the next person about it, they didn't apologize or offer anything for a poor experience. Then proceeded to tell me there was nothing they could do to help me, after making me wait again for 20 minutes.
D.D
If you order online you run the risk of your package being left anywhere the delivery company deems ok, even if it is a n apartment complex, wheee it can be taken by anybody. I live in apt complex that has a delivery hub to prevent this, however it was dropped in the foyer where there is no security. And because of this the package is gone, however not their problem, can you imagine if the post office did the same with your mail. Ulta doesn't deem it suffient, so not only do I need to pay for what I didn't get, if I want it, I need to buy it again. Never order from them, they contracted the cheapest delivery company and we pay the price
Neva S.
Horrible horrible customer service! I will never shop here again. They don’t care about their customers at all. I wish I would have read these reviews Before
Elisa R.
Non posso dire nulla sul sito Web e sugli ordini remoti, ma i loro negozi hanno il personale migliore, più intelligente e più professionale che abbia mai visto.
Beth
I shopped at the Ultra Beauty Store today at the Orchard. I was luckily enough to work with Jaden. He was very knowledgeable, honest and polite. You are very fortunate to have him on staff. Beth :)
Jarian T.
Loved there products, great prices nothing bad to say at all.
samantha O.
Ulta guest services is very depersonalized and very unhelpful. I’m a diamond member after this year building my makeup kit for my career as makeup artist, and after dealing with guest services, I don’t even want to continue shopping with Ulta. They have become so big and powerful and have so many customers that the individual doesn’t matter to them. They inflexibly all tell different lies and excuses always sending people to the store to deal with inquiries that guest services very well had the means to deal with…my managers at Ulta when I worked there even quoted how lazy guest services is and unhelpful. Horrible service line so robotic, I’ve found little to no empathy and professionalism and feedback in my dealings with their customer service as a customer… to restate highly unhelpful.
