Ulta BeautyReviews of ulta.com

Honestly, they are all trash. Placed an order. Within two minutes I realized I F’d up my shipping address. Called them two minutes after to be told they can’t make changes. So basically, after you place the order, you’re F’d if you want to change something. Asked to talk to a supervisor (kindly). Sure… waited in hold 13 minutes to be disconnected. Called back to be told that no one above her is in for the day. BUT she can leave an email to call me back. WHICH doesn’t help me because then the order is definitely too far in a status to change. So why didn’t the other rep be informed no one above her was available before she disconnected (I’m sure on accident, maybe). Whatever, that’s bull.

I want to love Ulta, I really do. They have great sales, coupons, prices for people who don’t want to spend a small fortune to look good. So why the 2 star review? They need to get their sh!t together. Literally every single order I have placed online has had something wrong with it: products missing, products completely broken, products damaged. I bought a 5-pack of face masks that only had 3 in the package. My glass bottle of face serum was broken because they decided a bubble envelope was enough to protect it. My foundation bottle was smashed completely, leaking makeup all over my other products because packing no bubble wrap to protect the contents is okay. The wrong shampoo was sent to me. I have placed multiple orders over the years and there has been an issue WITH EVERY SINGLE ONE. Customer service has never been an issue, they have always been courteous and helpful and sent replacements, but the fact I have to call every single time I receive an order is frustrating and making me realize I’d rather pay more money to go through Sephora and have no problems. It’s such a shame, Ulta needs to get their act together or else they will continue to lose customers.

Very bad customer srvice. No empathy. They don't want to help. Very unproffesional. Needs intensive trainings.

I have been shopping at Ulta for many years and never had a problem accessing my points at the store. Today I tried to create a online account. When I went to link my Rewards number it couldn't associate it with my account. I then used the prompts to make sure I had the right number but the website continued to not recogonize it. I used the Chat feature and was told to get back out, close everything down, clear cache etc.. I went ahead and did all that and even downloaded the app and opened it up on another browser. Nothing! I was very frustrated and called twice and both times was disconnected. I tried using the chat again and it auto closed 3 times. I'm done!! I will never shop here again!

Don't get a store credit card, pointless. Never order online: you won't ever get your free gifts with purchases, and if expire- they won't honor the request. Just stay with sephora- better service or even Walmart.This is one of the worst experiences I've had from gifts with orders, store credit limiting and can never ask for help because I don't get it. Update- if you happen to fall off financially even for a few months they will change your original credit limit- ulta is the only credit card to do this- and I have a store credit card-- what a joke!

Do NOT walk...RUN from ordering anything online with Ulta. They left my order in pending status for weeks and when I tried to resolve the issue through their customer service I was told there's nothing we can do. Reading through these reviews, that seems to be the standard response. Now I'm going to try and go through my bank to get this handled but I will NEVER recommend Ulta to anyone. I will say that my customer service agent Jasmin was very sweet and attempted to help.

My account messed up during 21 days of beauty how convenient. They said it will be on a hold for five to seven days I won’t be able to use it. Something about it the system was detecting the account was trying to be used over seas . I live in US so not really sure why that would be.

The courier service said they showed proof of delivery for an item i never received. I spent $700 for a product I don't have. I am being punished by Ulta and the horrible courier service (which is not even a reputable company, all you have to do is stop being lazy and do your research and you will see this is a common theme with them). I don't understand why Ulta would ship a $700 package through an unknown source it should have been FedEx or UPS. I am now having Ulta and that courier service investigated which started yesterday. Your company has made me the criminal when I have done absolutely nothing wrong, within an hour after the delivery (I was at work 40mins away, and didn't get off until 6pm and make it home until nearly 7pm), I had my friend go down to my door within an hour of "delivery" and she said nothing was there! So how in the world did my package disappear? it was placed at my frontdoor, And why wasn't it placed in the mailroom in the locker so that I could get a code to retrieve it, the courier service was lazy and actually never came to my property! Ulta says the courier has proof of delivery but has refused to show this proof and a picture of the delivery. On top of that, the person delivering for the company is independent, which means they're hired by them to drop packages off and if they marked delivered, they are paid around $2 to $3 per delivered item. So where is my package Ulta? do you truly think that everyone is a liar and that there are no honest people? $700 for an item I don't have but now have paid for. you should have never used LSO (Lonestar Overnight Shipping). on top of that I called them 3 times and was on hold for nearly an hour each time and no one ever picked up, I left my name for a callback and they never tried to reach me. this is a shady company and cannot believe a reputable company like Ulta is okay with this service.