Ulta BeautyReviews of ulta.com

I would give Ulta’s customer service a zero star if I could, their guest service is so useless. They cant change address on orders, they won’t cancel your order and if they do it will take 24-48 hours like WHAT? Why should it take 48 hours to cancel an order that isn’t shipped out? I regret opening a credit card with ulta and will never use it. Sephora would never treat their customers like this.

Aproveché en comprar los 21 días de beauty las bases de Anastasia online y hoy me salenn diciendo que nunca lo tuvieron en stock o el depósito que me van a devolver el dinero lo cual me parece una burla ya que si ahora voy a la pagina y si lo están vendiendo pero a precio regular ridículo yo quiero que los den a precio que yo compre de especial mala experiencia

I went to ulta, I got a perfume, this lady Diane Lopez approached me and told me to give her the perfume to put it at the cashiers, I understand that cause it has the sensor they have to do it, but the way how she told me it made me feel like I was gonna steal it, I asked for the manager, it took long time for her to come and when he/she came, she acted like no big deal. Please ulta, traine your workers better, I'm not gonna go back to your store anymore. Thank your people, cause you are loosing customers thans to them.

I love Ulta, love that they carry high end as well as reasonably priced products, love that I can get all kinds of products there: hair, body, beauty.... I was reading the reviews and I'm surprised because our store in Wheaton IL is super friendly and a delight to shop at. Love Ulta!

Long time customer, unfortunately 85% of my purchases in store and online are used before I get to even try it. Super gross. This is common. I give them slack for the return policy but after this recent incident I’m done with the company. Got excited for their 50% off 21 day sale & ordered my usual foundation E.L futurist, which isn’t sold in stores where I live. Despite the large color label on the box, they shipped the wrong product & said it’s sold out so exchange isn’t possible. Cost $20 in gas to drive out there to get my $23 refund. Awful

ULTA BEAUTY SETTLES HAZARDOUS WASTE CASE WITH CALIFORNIA PROSECUTORS Contact: Emily Hickok, Deputy District Attorney Telephone: (831) 647-7710 Monterey County District Attorney Jeannine M. Pacioni announced today that her office, along with 33 other California District Attorneys and City Attorneys, have reached a settlement for violations of hazardous waste laws with Ulta Beauty, Inc., Ulta Salon, Cosmetics & Fragrance, Inc., Ulta, Inc., and Possibilities AB, Inc., (collectively referred to as, “Ulta”). The settlement requires Ulta to pay $752,000 in civil penalties, supplemental environmental projects, and costs. Ulta has 161 facilities in California, two of which are located in Monterey County. The settlement follows an investigation by prosecutors of Ulta stores located within California for improper storage, handling, and disposal of hazardous and other regulated waste, as well as inadequate employee training. Additionally, Ulta failed to take sufficient steps to preserve the confidentiality of their customers’ information by unlawfully disposing of customer records without having rendered personal information unreadable. The settlement includes a Final Judgment and Permanent Injunction, wherein Ulta must pay $439,500 in civil penalties, $250,000 in plaintiffs’ costs, and $62,500 in supplemental environmental projects. Defendants must also implement compliance assurance programs. The settlement was filed on September 15, 2021 in Solano County Superior Court Case No. FCS057080. In full cooperation with the People’s investigation, California Ulta stores have adopted and implemented new policies and procedures and enhanced existing training programs designed to properly manage and dispose of hazardous waste products, other regulated waste, and confidential customer consumer information. “This most recent hazardous waste settlement demonstrates my office’s longstanding commitment to protecting the environment as well as consumer privacy rights by mandating safer waste practices and preserving customers’ confidential information,” said District Attorney Jeannine Pacioni.

If I could give 0 stars I would. I have spent thousands of thousands of dollars at Ulta since it has opened. I've never had a more disrespectful & disheartening customer service interaction than the last two times about the same issue. Luis & Mae for online & phone customer service. Just disgusting. Luis was so disrespectful to me & spoke as if I couldn't understand English & he's the one with the Spanish accent. Mae completely wasted my time & didn't help at all that's why I had to call back & received an attitude. I am just so discouraged from ever buying anything there ever again. The service is like walmart. They definitely down graded FOR SURE. Oh & the issue was for a missing item in my order & my missing birthday item as well... which is still unresolved. BUT SOMEHOW CUSTOMER SERVICE ACTS LIKE IT'S THE CUSTOMER'S FAULT?! I'm so done with Ulta. Never again.

Customer service is ineffective. Cannot bypass eight-business day waiting period when tracking shows package is lost. Customer service has no way to make exceptions or provide other alternatives for items offered online only. I would recommend going to Sephora or directly to product website to ensure satisfaction.