Ulta BeautyReviews of ulta.com

This is the worst customer service ever! My package must have been stolen by Laser shipping but they lied and said it was delivered and I can't get anyone at Ulta to call me back or discuss this missing package. Do not buy anything from them. Very disreputable!

Super disappointed. Saw an online add for 25% off first time salon service so I booked. Then I realized I'd chosen the wrong day, so I cancelled an rebooked. When I arrived for the appointment, not only did they not have my reservation, they were not planning to honor the 25% - the attitude was very casual and nonchalant. No one tried to make it right - no one cared. Never ever again.

My issue is with Ulta's credit card. I made what I thought was my final payment and closed the account. I still received thirty dollars in fees after the fact as there was a late fee on my final payment. They made it seem like my account was in good standing and closed and I was done. That's not the case as they are looking for thirty dollars in fees I am just finding out about months after the fact. The customer service is rude and these people will bury you in fees after they make you think you're in the clear.

I been an Ulta customer for years I am even consider a Diamond customer and I have never been so disappointed and frustrated with them. Last weekend 9/3 was my birthday I received a flat iron this weekend 9/11 I tried to exchange it for something I’ll actually use and they tell me I can’t with do that without the information of the person who purchased it or a receipt and that I was just stuck with the flat iron. I then called the 1800 number just to be told the same that unfortunately they can’t exchange it if I don’t have the information. The flatiron and everything it came with is in the box I do understand that they have rules but it’s been 1 week and that’s frustrating. To top it off the cashier tells me that she can’t go tracking every purchase made with this flat iron.

I wish I could give 0 stars!!!! Ulta screwed up on my address and returned the package to sender. I have ordered many things and my address has never been an issue . I bought an item from the 21 days of beauty at a discounted price. When I contacted them they stated they had processed a refund. When I asked them about getting the product that I ordered at the same price they said the could not do anything. I emailed them several times and no one could help me. I asked for the corporate office and all they can say is sorry you were not satisfied customer service does not exist for this company!!! TERRIBLE CUSTOMER SERVICE!!!

I wish you could give zero stars! 2nd time Ulta’s courier service of choice has lost my package. Ulta of course is going to make it as hard as possible for you to get your money back or get a replacement. DO NOT shop with Ulta. You will be called a liar and everything else under the sun. You’ll be treated like a criminal or like a child who they feel is overreacting because you want your hard earned money back that you invested in their business. Buyer beware. There are much better cosmetic companies out there who will provide exceptional customer service and not treat you like dirt or steal your money.

Ulta beauty has horrible customer service! I’ve been waiting 14 days for my package and there not allowing me to cancel my order. I’ve also reached out to the delivery company who told me that my package is missing and to contact my seller. I will never order anything from that site again

ULTA tries, but falls short in some areas. CONS: Beauty advisors have very limited product knowledge, Limited selection of premium brands in some locations, The return policy isn't customer friendly if you're buying a gift, Displays are not always well kept. When it comes to specific beauty advice Sephora does a better job. PROS: Good selection of drugstore brands and good selection of haircare products, which makes sense when they offer salon services in-store.