Ulta BeautyReviews of ulta.com

They did not give me a reciept and than did not let me return what I got the next day

I got my hair done at the Ulta hair salon in South Park mall in San Antonio Texas. The girl that did my hair I believe her name was Evelyn. I went in for my hair consultation and that time I explained my hair problem over the years. Because I have an autoimmune my hair has thinned out alot and I have natural wavy hair and I showed her pictures of what I was wanting. The day of my appointment I explained what I was wanting and again I showed her the pictures. I was wanting a very loose beach wave perm to make my natural wavy hair more even and give it fuller affect but instead What I got was a super tight perm but if that's not all she ruined and caused my hair to be dry and just plain awful. She over processed my hair which it caused damaged. I returned and spoke to a manager and I was offered a deep conditioning. I refused for the the same hair stylist to touch my hair. Another stylist worked on my hair and he specifically said to me that she should have known better not to do a perm on a hair that has had high lights. Even though my high lights were from a couple of years ago, I still had some and it is recommended not to do any perms until the high lights were fully gone. He then told me the girl who had done my hair confessed to him that it wasn't her idea it was the store manager that told her to still do it because the store needed the Revenue coming in. I was in shock to hear that someone that is licensed to cut hair and perform perms new she was going to damage my hair but still did it anyways over Revenue. She absolutely deserves to get her license removed. I will never trust Ulta hair salon EVER!!! I am now having to still deal with damage hair. Little by little it's improving however because of someone's negligence she cause me more stress and especially because I explained my autoimmune illness.

SILENT PARTNERS.. ULTA"S IS COMMITTED TO ENRICHING THE BODYBUFFING EXP.. the second you enter.. Your senses are eased into euphoria.. Scents and lotions, potions, hair nails and feet care.. Just as your adrift.. Partner appears with items of interest... Money savings.. Tips.. Samples.. She/he can assist in choosing any of ULTA"S multitude of products.. You're gonna love the attention to the gift sets... In any method of shipping.. Good for the children. Yes they do... So stop by. Pamper the Hierione spirit. Tickle his maleness with scents.. body bars... And so much more.. See you there..

I ordered from ulta online and I unfortunately didn't receive whole my items . I was missing alot and I was very mad, I contacted them and they didn't reship or refund. I will never ever purchase from ulta anymore very disappointed .

Received the WORST haircut on Sat, 8/18/22, I’ve had in my adult life-I’m 72. I had pics I showed! I left wondering if the young lady that did my color/haircut even had license to practice‼️ I can’t even explain how upset I was/am. Then, to top off my horrible experience, it cost me $134🤬Most businesses would not charge a very displeased customer. Ulta in Jonesboro, AR has a real problem with employees❗️I mean, look at these reviews, @ulta! Suggestion: talk to Chic fil a.

I always feel at home when I go to Ulta. Top notch customer service! 🙏

Yesterday 8/19 mid-day I went to the North Attleboro location to buy several items...They didn't have all I needed so after engaging with 2 employees I got my eye cream & went to the checkout. The girl said hello and asked for my phone number which I declined. I just said I didn't want to give my phone number out. She let me know that she needed it to ring in a purchase,I said " you mean to tell me that I can't buy something unless I give you my phone number?? She said "yes,the system wouldn't let her". What a line of crap!! I told her to just forget it then and walked to the exit where I engaged the manager making her aware of the discussion,she refuted it saying that "yes, you can make a purchase..by that time i was disgusted. I let the manger know I'd order it on Amazon for the same price and I did. This is not the first time i've had an encounter with a "without a clue cashier".. Every once in awhile I give Ulta a chance to redeem themselves..unfortunately it rarely happens. Sad that she didn't try to come to me and offer some compensation to keep my business, I was in retail for 40 plus years and would have embraced that situation as an opportunity to teach my staff and build trust back in the client. I'm a Realtor and know lot of people ..who have a lot of money! Wakey wakey people!!.

Been going to Ulta for years. I hated to complain about a service, but I did. THIS IS WHY!!! The stylist Eduardo, called me back to let me know that the day Vivian scheduled me was his busy day and he did not want it to affect his day. He also told me I should've called sooner, as now I'm just receiving a free service...Its been 3 weeks since I saw him! I did call 2 weeks prior and that was the day I was given to come in. Never been treated so poorly!!!! Shame on you Ulta...