Ulta BeautyReviews of ulta.com

I've had enough of Ulta. They never read my emails and constantly reply with worthless information, which serves as a clear indication that they didn't even bother to read what I said in my email. Ulta won't be getting any more of my business. Even after contacting them four times, I still haven't received my refund... it has been two months since they received my returned item. Even though they acknowledged receiving it at the warehouse, they still told me to wait for my refund. What a joke.

I was pleasantly surprised to order shampoo and actually have it sent to me. I love a company that actually does what it should by providing excellent service for payment. Rare these days! I had attempted to obtain a similar item from House of Beauty 8/5/2022 and I am still awaiting a response from them. I have filed a complaint with the Consumer Complaint division of the Federal Government regarding it.

I had a hair appointment this weekend at an ULTA salon in North Wales, Pa. I had a full hi-light and cut and it came out amazing. I haven’t walked out of a salon that happy in years!!! Kathy did my hair and she was professional, friendly and extremely knowledgeable about products and hair. I will definitely be going back to her!!

Yesterday I had a hair appointment at the Ulta Salon. I have to say how blown away I was at the amazing customer service done by Maya at the Trinity, FL location. She had so much knowledge about products and was a professional when it came to my curls. I also had a full head of highlights done and had a special curl cut. It came out totally amazing and I will absolutely be seeing her in the future for all my salon needs! Was a really positive experience and Maya is super friendly! Thank you!

I know companies are looking to get your email/phone number for rewards. These are really just to send you marketing. If you choose to Not provide this that is your right. On 3 occasions, different locations, I decline and instantly the cashiers attitude changes, and not for the better. Needless to say will NEVER return. My choice to not provide my personal info, while paying money for purchase should not result in a negative interaction.

Honestly this is solely about the online support at Ulta. It’s so terrible. I explained multiple times that my account got hacked and for them to please cancel my order immediately (since it was not placed by me). I had to talk to 5 different people about this stupid issue and repeat myself 100 times. Not to mention I had to keep contacting different people. Very unprofessional. I get the reason why everyone likes Sephora better

I had a terrible return experience with Ulta Beauty at King of Prussia, PA. I would give them zero star if that's an option. I made a return only 30 days which is way before their 60 days return policy and they only gave me store credit and not being able to explain why they could not credit me back via my visa card. I contacted my visa card service and confirmed there is no issue with my card. After communicating back and forth with customer service and the store, nobody could explain to me what the issue was and until this day (8 days after the return date), they still haven't resolved it. The reason I want credit back to my card and will not accept their store credit because they price is way too high, each item is at least $5 to $15 comparing to other sellers. I would not recommend anyone to shop at Ulta. YOu can get the same products for much lesser price at other stores.

The worst customer service .please don't ever order from this store the just take you money and don't work with you to correct the issues l will from a different store .