Ulta BeautyReviews of ulta.com

It was raining out and my friend and I walked into the Ulta store and the water on the floor was beginning to puddle. My friend told the associate at the front desk “Banks” that they should have mats in The entry to prevent someone from slipping. As soon as Banks was finished with her customer, she went and got 2 mats and laid one in the entry and one just inside the store. Usually, a store associate would just blow you off but she took immediate action. That probably saved your company money in preventing a customer injury! Along with that, she was very helpful and pleasant. We should expect this kind of great customer service however, we rarely get it! She is a gem!

I took back an unopened, still sealed on outside product as my Dermatologist said this certain product doesn't work, and to try another. I took it back, no issues, but few mins later, clerk had it all opened, including cosmetic bag products came in, and scraping product out of the 3 containers, all in trash!!!! I questioned it, and no matter what you return, even sealed, it goes into landfills, even cosmetics bags!! They're harming the environment and killing wildlife. I will have this in back of my brain from here on out. Ashamed of Ulta for not helping women with unopened returned items, and definitely for not recycling. Corporate places like this, undo all what the individuals do to help the environment. If anything, should donate unopened things to homeless shelters or some organization to help women. I'll think twice before I buy anything at Ulta. The lady said it's "CORPORATE ORDERS, to throw it all into landfills." She hates it too. Brand New items, 4 in all, won't decompose, hard plastic, sickening they do this. So sad, the big wheels at Corporate only think of themselves, and not the future of others, and right thing they should do, to help in all directions.

I am sick of Ulta sending emails with coupon deals because they never honor the coupon. The past 3 visits when I tried to use the email coupon they ALWAYS have a stipulation as to why they can’t honor it!! It’s just a way to get you in and then screw you. No more Ulta for me.

I’m iffy about Ulta. I like their app and rewards program. I have issues with their salon. The stylist is great. I’ve been going to her for about 8 months. No more. Every time I go there’s a new charge for something and their prices keep going up. I get the same thing all over color and cut. Never the same amount.

I walked into the store, two employees standing in front of me, no greeting. Walked to the back of the store clearly looking for something, three employees walked past, never asked if I needed help. Went back to the front of the store to ask for help, told someone would meet me and assist. Five minutes later, no help. Woman at the services counter did everything but spin her head around backwards to not make eye contact or ask if I needed help. I will never return to this store and plan on putting a bad review on every site I can find. Worst customer service ever! This is the Ulta at Turkey Creek Knoxville Tennessee. I then walked over to Bed Bath and Beyond and was greeted immediately and given great customer service.

I have only walked around Ulta before. I bought some vitamin c serum for my face today at the Jacksonville beach location. I did not want to sign up for the rewards program today because I don't have a use for the rewards at this time. However, I was told to hit print for the receipt and then she balled it up and tossed in the trash. Is the policy to do that if we do not have a reward with your company? People do use the receipts to keep track of transactions, hard to do that with employees not giving the receipts and just throwing them away. I will not be shopping with your company again. Found this practice very rude.

The worse service on rainbow location in Las Vegas. 3 people behind the counter and only one working. Waited 15 minutes. The other 2 never acknowledged the long line.

Waited to finally get order and they Sent a 44 dollar bottle of hair oil in the box and didn’t seal it. I’ve ordered this same product before without an issue and I can’t get it in their store. The opened bottle drenched the box and they are seriously having me return the empty bottle (I have to go print the label and all that) and the soaked oil bag of another product to get a replacement. Total waste of my time and resources because of a lazy choice. Not the first time I’ve dealt with issues with Ulta.com. Last time they will have a chance after making me send back an empty bottle.