Alyssa
Missing items and unwillingness to reship
I am so fed up with Ulta and how crappy the customer service has been. I buy lots of stuff from here and event my hair done by a wonderful stylist at the salon but the handling of an issue on their end has left me with a sour feeling and I don't want to give them any more of my business or money. I have had to call 4 times but kept getting brushed off. I ordered six items two of which were free gifts but were part of the reason I even placed the order. My sister and I placed almost identical orders only a few hours apart and she received her entire order and I only received one from mine since that was the case I took a video of how I received my one of six items as proof. First time I called I was told they had to have another department handle it since I was missing over $100 of items so I waited to be contacted and heard nothing so I called again. When I called again I was told they needed manager approval to reship the items and would send me a tracking number so again I waited for that. Upon receiving an email with the new tracking number all they resent was three items and I was still missing the free gifts and the most expensive item so I had to call yet again. At this point having to call again after trying the chat method multiple times and multiple phone calls just to still fight to get items I already paid for. They agreed to resend the expensive item which was meant to be a gift for a party that has now passed so yes I'm happy to get it but they send they can't resend the free items I qualified for. I do understand things happen but to have to fight just to get the items I paid for is ridiculous. I was told because Ulta messed up I won't be able to receive those two separate free items worth over $80 but instead got offered $30 gift card which I still have yet to receive so the offer was worthless. I will now be taking my business to Sephora while also recommending my friends plus family the same and getting my hair done elsewhere.