Ulta BeautyReviews of ulta.com

Horrible horrible horrible

I CHOSE TO BUY MY DAUGHTER A GIFT CARD AT ULTA FOR CHRISTMAS. THEY REFUSED TO GIVE ME BONUS POINTS, SAYING IT WAS NOT "MERCHANDISE." WTH...OF COURSE ITS MERCHANDISE! ITS MONEY I CHOSE TO SPEND THERE! ITS ALSO ONLY A $3 BONUS FOR EVERY $100 SPENT, BIG FREAKING DEAL. IM NOT BUYING ANY MORE GIFT CARDS AT ULTA, EVER. THEY ARE STUMBLING OVER DOLLARS TO PICK UP NICKELS.

Terrible customer service online. They've sent me 3 reshipments of the same product to the same incorrect address. I kept repeating over and over that the address was wrong, and they just refused to understand. Plus, they kept making me wait these arbitrary time frames with zero results. After I receive my package, I am never ordering from this site again.

I had $8 in rewards to use on my order. When I went to place the order, there was an issue and my rewards ‘disappeared.’ I escalated to Ulta and they lied and stated my rewards would be reinstated in 24 hours but that never happened. When I complained again, they did nothing. I will never shop there again. I WAS a Platinum customer.

FIRST REVIEW EVER, because what happened is literally a crime! My family pitched in to buy me a Dyson hair dryer as a Birthday gift. My daughter and I went to Ulta and I picked the box with the brand new dryer on the color that I liked. I had the box on my hand then a worker from Ulta literally took the box from my hand and put it back on the top shelf, then she told me to follow her since she had a promotion for the Dyson hair dryer on a "special edition" that included a free case. I ended up buying it and when I got home I noticed that it was actually an opened box, the tapes were already broken and it even had fingerprints on the blue case. I went to another location to return it and report it and the lady was like "oh no, that's terrible! totally unacceptable!" but let me give you a brand new one this time. Long story short, same thing happened, but this time it even had a broken piece. Went for the 3rd time to a different location, the worker was "surprised" made a big fuss about it with the coworkers and gave me a brand new one. This time I decided to take the one that I wanted no the "special edition" one. My daughter that made the payments had so many transactions on her bank account from buying and returning and buying again. We are talking about an over $450 dlls hair dryer but I mean even if it was a 30 dlls hair dryer. This is totally unacceptable and since it happened to me on 2 different locations I guess they must have a modus operandi. If you are going to buy one please MAKE SURE that the whole box is wrapped in the original plastic not just taped on the ends Or you might as well buy it somewhere else.

If I could give zero stars I would! Never bought online before… so on cyber Monday, I was sick in bed decided to do some online shopping. Bought a skin care set with a free gift with 40 dollar purchase. So I did just that. Never on the checkout did it say to go to another page and find my gift with purchase and add that to my order. Never in the whole experience was that told to the customer. If you buy the qualified amount why don’t you just honor the customer with the gift with purchase??? Because they make money on the fact the customer has no access to that information from their website. I called and thought they’d help me. They said, nope, you didn’t add it, so we didn’t give it to you. What a freakin scam!!! I’m planning on going to the better business bureau to file a real complaint. I could imagine how many millions of people they’ve done this to!

If I could give no stars I would! I have never been treated so poorly in a retail establishment as I was by Ashley Ohara, manager of the New Hartford, NY Ulta. She was extremely rude to me. I went in to that location yesterday with my young children to buy a few things. I purchased them, went to my car, and realized that I had forgotten to use my 20% off coupon. I went back into the store and nicely asked if it was possible to apply it to my order. The employee was unsure and asked the manager Ashley who was standing there on her phone, if I could. With the most disgusting look on her face, Ashley proceeded to say extremely rudely that I needed to get the items if I wanted a discount and that they were closing in ten minutes, acting like my request was the biggest inconvenience. The four other employees were standing with shocked looks on their faces because she was so rude to me, so I went back to my car to grab the items with my two young children even though she clearly could have applied the 20% off to my receipt without making me carry my children back to the car. After I returned to the store, a very sweet employee helped me and applied the 20 percent off to my order. This employee and the three other employees apologized on behalf of their manager Ashley and said they had never seen anyone be treated like that in the store. I asked to speak to the manager Ashley and she came to the front. I asked her why she thought it was okay to treat me like that, and she said she had no idea what I was talking about in the rudest tone. I will never go to that Ulta again. I’m shocked that Ulta would allow a manager like her to be there and treat consumers so poorly.

Absolutely appalling. When ordering Wella shampoo in an orange bottle, sure enough an orange bottle popped up--but it was conditioner, not shampoo. What I went through to cancel the order was indescribable. It is hard to understand or be understood by the overseas customer service personnel, and it is almost impossible to cancel a product. DO NOT BUY FROM ULTA!!!