Ulta BeautyReviews of ulta.com

Constantly canceling orders and garbage customer service. Would give 0 stars olif possible

I recently made a large purchase and when I went to pay for it I had a difficult time trying to check out,very frustrating. Then I was suppose to receive a a bathrobe with it as a special gift but did I did not,when I called regarding it I was told I hadn't made my order correctly and that I wasn't entitled to it. The agent involved acted very cold and uncaring and said there was nothing she could do about basically I was sol. I won't be shopping there ever again,my money will go where it's appreciated and I'm appreciated. App has been deleted there are other and better places to shop.

I have ordered monthly fom Ulta for the past 5 years. In Nov 2022 I placed a $75 order (I had Platinum Status by then. When I checked on the status (it was a few days past Del date) I was told I Didn't Even Have an Account!! They were Totally uncaring and had a "So What?"!! I am considering switching back to Sephora (I can only afford to order from o me since I retird. I have to say in 10 yrs ordering from Sephora I was NEVER TREATED LIKE THIS!!

Ulta, Pine ridge square mallCoral Springs Fl. Spoke with Nggy the night manager 12/17/22 due to missing an item (not in my bag) 107$ purchase, Story: So upon returning home. I Called immediately was told to come back in with my receipt and “we will replace”. So I rushed back in same day 30 min drive repeated the conversation w/ Nggy who checked the camera footage that showed the cashier putting items in the bag. Told “See the item was in the bag”. What the heck now I’m out of 21$. So I returned all my items (got 70$ back) items, and I hope they enjoy foiling me / themselves. So I am going to Sephora from now on they are better anyway. At least I feel respected. Thanks Ulta great customer service ! Oh & I didn’t bother asking about my points used for the purchase 100=3 dolla Bye Bye !

In November I bought 15 items online and paid for expedited shipping. My order never arrived on time. When I got back from out of town a huge box was here from ulta but it only had 6 of the 15 items. I’ve reached out to their customer service daily and even filed a BBb complaint and the only response I have gotten from them is that they’re looking into it. I honestly feel like a class action law suit needs to take place with them because they are absolutely robbing people.

I bought 2 Smash box lip colors. Both were on sale. Few days later, I opened one of them to apply but there was no lip color in it. It was all dried up. I went back to exchange but the ladies at the cashier rudely told me that the item inside the box does not match with description on the box. Which clearly means that they were blaming me for using the whole lip color and bringing it back to exchange or I switched the item inside with something I already used. They both were looking at me like I was a thief. It made me feel really bad. I feel like not going back to this store next time. I felt very disrespectful and disappointed. Finally, one of them decided to exchange it without apologizing their behavior.

If you want a company to rob you during the Christmas season. Buy from them total waste of time money and energy trying to get someone to talk about my package that was never delivered but supposedly signed for.

I HAVE ALWAYS LOVED ULTA AND ULTA CREDIT CARD AND REWARDS PROGRAM. MY ULTA CARD WAS COMPROMISED FROM PARTIES 3000 MILES AWAY AND THEY HACKED INTO MY REWARDS PROGRAM APP. I CANT BELIEVE THIS COMPANY CANT DO BETTER MEASURES IN THE SECURITY DEPARTMENT. THEY OBVIOUSLY HAVE HUGE ISSUES WITH THIS AND WHAT A VIOLATION TO THE CONSUMER. I AM NOT SURE IF I WANT TO CONTINUE WITH THEIR CREDIT CARD PROGRAM OR THEIR REWARDS PROGRAM UNTIL THEY FIX THESE PROBLEMS