Ulta BeautyReviews of ulta.com

I received a $100 gift card for Christmas and scheduled a hair appointment with a "Master Stylist". I have been letting my hair grow out for years and it WAS very long past the middle of my back. I told her I French braid my hair and just wanted a trim and to even up my bangs and the ends in the back. My mistake was looking at my phone and not watching her! She cut the hair at my temples and above my ears approximately two inches away from my head!! There are two big chunks of hair gone on both sides of my face that will now stick out like clown hair when I braid my hair!! Now, I have to take time to research what my options are on how to deal with this situation. It makes me sick what she did to me. This is the very reason why I haven't been letting strangers touch my hair and the first time I do (in years), she ruins what I have been working to have for years and years. Then, I go searching for a mini-size bottle of conditioner. I get home with it, squeeze the tube literally in half and nothing comes out. I go back to the store, tell them I want a return and they say to put the one I bought back on the shelf and get another one only this time I look inside and all of the bottles were not even half full. I pour some of the contents of another bottle into mine and go to the checkout. While at checkout, I remember that I need some eyebrow makeup. I left my bottle of conditioner at the counter. After deciding on what to buy, the salesperson helping me with eyebrow makeup did a lot swapping and switching around with samples and unopened boxes of what I wanted. I get back up to the counter and noticed that the bottle of conditioner I left with them was now almost empty again. I complained and the cashier called the Manager over who took the bottle somewhere and came back with a full bottle. I get home with the eyebrow makeup and, it too, is empty making me believe the salesperson helping me with that pulled the same old "switcheroo" trick. All of this took place over the course of three days (12/28/22; 12/31/22 and 1/1/23) Needless to say, I won't be back and will be telling everyone I know not to go there. What's even worse is, I do not live where this store is located so I can't go back over there to find the "Master Hairstylist" to confront her about what she did to my hair. I live seven hours away. I decided to go to that store because I was visiting my mother who lived nearby and could go to a store closer to my hometown (later) to finish up the hairstyle I am working towards because the "Master Stylist" put what she did to me (color) in their computer system. That was appealing to me. I am so furious and, hopefully, someone with Ulta will read this and offer some sort of compensation for the damage to my hair and a refund, as well, so I won't have to drive seven hours back to this store.

They make it difficult to do business with - can not print a receipt and wont take a return even if your an Ulta member - I am done

I was recently at the Gulf View Mall store in Clearwater, FL. I had the unpleasant experience of being approached by Christine(wears a dark brown wig) I was all but assaulted by her asking if I was interested in a credit card application- complete with whipping out her phone and showing me the app. I REPEATEDLY told her I WAS NOT INTERESTED but she continued to badger me and repeatedly asked "are you sure?", "are you sure?" it was most annoying, so much so that I laid down my $250.00 purchases and walked out of the store to do my shopping elsewhere. I have been a regular customer for years but after this being the third time of this occurring- that's right- it was a charm for the other store; I left and WILL NOT RETURN. Perhaps she needs some more training or perhaps an English Dictionary!

This afternoon I had a gift card to ulta I was very excited to use. When I walked in I became very anxious by the constant beeping throughout my entire experience. I was looking for lip plumper and an eyeshadow pallet being it was my first time in an ulta I was very confused and in need of assistance. There were only 2 workers on the floor and one of the employees would take to a customer and ramble to each one for about 10 minutes and the other worker completely ignored me when I asked for help. When I got to the register not finding the simple items I should be able to find in a makeup store they were very rude and overall it was a bad experience and I will not be back

Ulta is a JOKE! My opinion of them took a nose dive when they had their black friday deals in November. I purchased $250+ worth of items, most of which were going to be Christmas gifts. I used afterpay to pay for my order and was charged twice! After contacting customer service multiple times, they said that this happened to many people using all forms of payment and the charge would drop eventually. The lack of care that the employees showed that Ulta was charging people more than once (I know someone was charged FOUR TIMES on their credit card) is unbelievable. Many people being charged multiple times by a company isn't normal, in fact, I've never had that happen to me before. That's not it though. My order arrives, and about $30 in product arrives out of this $250+ order, along with a hairdryer I never purchased. Now, I need two refunds!!! I contacted them immediately about this and they said they'd "look into it" and couldn't refund or reship the missing products because it was such a huge error. They said I'd hear back within 48 hours with a verdict. Fast forward 48 hours and they say they're still looking into it. Exactly a week later I called them again, livid. By this time the fraudulent Afterpay charge was dropped. They almost immediately issued a refund for my missing items after I called them this second time, which begs the question...were they hoping that I forgot that they owed me over $200??? Because I am almost sure I would not have gotten my money back if I wasn't running them down. AND THAT'S NOT ALL FOLKS! After weeks of not purchasing anything from Ulta, I decided to on 12/25 because of a decent GWP. I had a gift card and a coupon I was planning on using. After pressing the "place order" button on the app, the page circled and circled for almost a minute. They said the app was taking a "beauty rest" (convenient, huh?) and that the order couldn't be placed. I immediately started to panic, since this was very similar to what happened the previous month. And guess what?? It was the same thing that happened last month! The problem though is that this time, my single-use coupon now was marked as used, my gift card was charged, and my credit card was charged. How does the charge on a gift card drop?? Oh yeah, it can't. I contacted Ulta's customer service, they said to contact the gift card company, CashStar. CashStar said to contact Ulta. Ulta then tried to pass me back to CashStar. The passing of responsibility is UNBELIEVABLE, which I said to them. They then said they'd do a review, but then suddenly offered to reimburse me for the gift card and give me a new coupon. So now I've got a shiny new Ulta gift card, and I am definitely shopping in-store with it because I can't deal with this bullsh*t anymore. And after that, I'm done with the company. If you're still reading this, thank you for sticking with me. The entire experience as a whole has wasted so much of my time and left me feeling like a miserable "Karen" for trying to make sure Ulta didn't scam me. Long story short, if you're on the fence about purchasing from Ulta, either don't, or do it in person.

The most unpolite store I have ever been ! Avoid it ! Go to Sephora ! The staff is not prepare to treat well a client even if the client has a diamond fidelity status ! The store I went in the Loop in Orlando is really a problem for the brand ULTA … the manager (Michelle) is aggressive and don’ know how to address herself to customers ! Ulta lost a client , and a good one by the way ! t

I went to ulta in Coral Springs Florida. Carlos did my color, cut and blow dry. He was very knowledgeable about the condition of my hair and will take care of improving the health , texture and shape going forward. I gave him a 5 star !

Nicole Rocco has been cutting my hair for years. I have thick curly hair and so many stylists before her couldn’t manage it. She does it perfect every time and treats me so well. Wouldn’t go anywhere else.