ULTA Beauty offers customers prestige & mass cosmetics, makeup, fragrance, skincare, bath & body, haircare tools & salon. bareMinerals, Smashbox, Murad & more.
Ulta Beauty (ulta.com) has 2,261 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Kathleen M F.
I was attending an important event. I had my hair cut, highlighted and styled. They did a beautiful job. That is why I didn't give one star. I don't put eyeliner on well, so I booked an appointment for makeup application. It was so poorly done, I made the beautician stop. I went home and took it off, then did it myself. I was very late for the event. Never again!
Lunadripponpullen
I'm literally so furious right now. I ordered almost a hundred dollars worth of Ulta to later find out I can only refund it with store credit! This is so stupid. I'm not saying don't shop there, just please be wise with your choices
Jennifer M.
They are the absolute worst! I don't know how many times I had to go back to return a product that was either defective or expired. Yesterday I bought an SPF and didn't realize it had already expired. The Ulta rep wasted my time by having me send pictures via email and at the end they said I still had to return it in person.
Barbara L.
ULTA’S website has to be the worst dam site to shop on, everything is slow! It annoys me to even try and purchase stuff. It happens all the time!
Tina
I ordered some makeup in November 2022. I sent it back to ULTA in December. I did not get a refund so I sent them a copy of the USPS tracking number with confirmation of delivery to their return address. They responded that they had until January 9 to issue a refund. I still have not received my refund. I wrote them again and still no refund. DO NOT BUY FROM ULTA.
Briana
Literally just got finished trying to claim points (via customer chat) from a fairly new receipt, which showed my redeemable points…and while she explained why it never showed up in my account, she still didn’t solve my particular predicament. I gave her proof, mind you and when I tried to give her a clear understanding, she completely disregarded my message and said, It was a pleasure. “Thank you for contacting Ulta Beauty. Have a nice rest of your time”. Like ma’m, if this issue is beyond you, just say that and direct me to who can help. I feel like I wasted money, I thought I could get redeemable points for… which was over $155. Ulta needs to have a better business plan for their point system, starting with their customer service employees… who don’t know what to do or say. I have proof of my chat history, if a rep wants to actually HELP. They make way too much money, to not have decent customer service reps. This is my first time utilizing their point system, but now I’m rethinking all of that and taking MY money elsewhere.
Rose K.
Shelaine in customer service resolved my problem fast & in a professional manner. Customer service outstanding deserves a raise.
Michelle Dolphin E.
My friend was pulled out of the checkout line, falsely accused of shoplifting and illegally detained by Police. Management didn't bother to verify identity on video until AFTER my friend was illegally detained. He was let go without an apology or further explanation. I suspect he was singled out because he is a Gay, Native American as this wasn't the first time he was harassed in the Coeurdalene store by management. Beware if you shop here
