UnitedHealthcareReviews of uhc.com

I have had seriously bad customer service. The accents of the representatives is difficult to understand. Why put someone on the phone that can barely speak or understand the English language. The wait times are ridiculously long. I would give them a zero star if I could.

If there were zero stars, I would give United Health Care a zero. My husband initially had Blue Criss Blue Shield where he used to work before they relocated elsewhere. And he had to join another firm . I did step therapy for before getting Praluent for high cholesterol. I failed statins, colesevalsm, etzimbe, and Repatha. Praluent is the one that works for me. BCBS approved it year after year since 2019. Fast forward to 2026, and change to United, 2 pa” s have been denied, now it’s in appeal. When trying to contact them, it seems as though Optum Rx and United have two different numbers even though they are the same. On Monday optum rx actually sent me an email the order was ready to ship, so I thought it went thru. On Tuesday, they sent me an email stating they cancelled it because it requires a PA- even though my physician sent two in that were denied like three weeks ago and an appeal is in process. What kind of pharmacy does that? BCBS never did that.

This is the worst insurance of all times

Misinformation. Three different agents told me I didn't owe anything to Seva. Then the fourth one says I do. But doesn't understand why there arev2 charges for 455.00. Then turns around and agrees with the Seva finance guy. I'm am so confused. The amount I pay out of pocket, exceeds my financial limits. Leaving me to choose between food and a new payment . They have literally made it hard for low income people. I'll have to find a different insurance. This Misinformation is overwhelming for someone like me that has PTSD. Thank you for the extensive stress your Misinformation has brought to my life.

Very bad customer service. Not the right information and when I was confused about what this office wanted and why they were calling the customer service person was very rude. Very uncomfortable with the questions they were asking me

Thousands of dollars spent on this insurance provider throughout the years and they've denied 2 procedures in the past couple months. Their reason for one was because of my age (I'm too young/under 50). Pretty sure that's illegal. Their illegal practices are unethical. Their whole operation is unethical. Countless hours spent on the phone as well only for them to hang up on me. They need to be held accountable.

This is the absolute worse insurance I have ever had. You can't get two people at that company to tell you the same thing. It's constantly jumping threw hoops to get anything done. And one step forward is followed by 10 steps back. I wouldn't recommend them to anyone. Absolutely hate that I am stuck with them till open enrollment in December. I hope and pray nothing bad happens with my health this year cause this company would rather you die before the actually approve what you need. NEVER USE THEM PLEASE DO YOUR SELF THAT FAVOR. Oh and their customer service is the worse I have ever dealt with. Asked me to take a servay about how my experience was when I told them I was leaving a bad review she put me on hold so I couldn't do the survay waited 45 min on hold with no servay

I called on 4/20/26 to cancel my insurance with Golden Rule and i was told it was done and i would receive a letter in the mail stating my final date of coverage. 5 days passed and i got no letter so i called back. Why do they then tell me that they dont show that i cancelled my insurance with them. Now i have to pay this elevated monthly fee for this crap insurance. Every year they raise my rates a ridiculous amount. DO NOT DO BUSINESS WITH THIS COMPANY. They make it very hard to cancel and move on.