UnitedHealthcareReviews of uhc.com

Fair but no consistency with deductibles or co-pays. You never know what you will owe and many good providers are not allowed in network

Suck rip off company. Trying to collect my health premiums. Through i already canceled from market place. They keep sending the bill asking for 4, 225.35. Im trying to bring them to the court system. They will screw my credit. Wtf compary.

I am a diabetic and United Healthcare is my only option in Idaho. I tried to refill my prescription for Lantus Solostar 100ml pens. The entire area where I live is out of stock and cannot get Lantus. CVS pharmacy told me that they could substitute Basagular 100ml pens, but insurance will not pay for them and they quoted me $295 for a one month supply. According to Trump RX it should be $35 for a one month supply. I called United Healthcare and they gave me some BS about me paying the $295 and that I had to meet a deductible of $600 before they could start reimbursing me for what CVS is overcharging me for! So anortherwards pay for two months plus part of a third before I get anything back from them. So I ask about their mail pharmacy, but because UHC kept my doctor from prescribing more than a 30 day supply I did not qualify because they only do 100 day prescriptions. I have been completely out of Insulin for over three days. Still dealing with the BS and UHC’s advocate said she would call CVS and find out why they were charging so much and change it to another brand. She also said she would call me back after she had done so. I called CVS an hour later and she did not even call them and she never called me back! That should be totally unacceptable for any health insurance company! Period. It also should be against the law for them to require their customers to purchase something that they will not cover. On top of that if you call HHS to make a complaint they make us nearly impossible to do so! Too much red tape!

"What went wrong this time," trust pilot asks me before I even started. Let's see where do I start? Making me wait 10 days before I can get my prescription, after being on the phone yelling at everyone?? Or is it the delivery drivers who keep delivering my packages from United Healthcare OTC items to the wrong address that neither United or Walmart will fix?? Or is it being told by customer service that I can no longer order online " just because???" United Healthcare USED to be awesome but I guess they're much more about denying you ANY services of which they are great at doing

Crazy. July 15, 2026 I had ex-rays and had made appointments 2 months earlier for my Mamogram and bi/lateral breast ultrasound. I got the x-rays and changed for my breast tests and a girl in a dress with brown hair said, Sharon you don’t have insurance you have to go. So I got up and left. Why didn’t she politely ask me to come to the managers office to figure it out. UHC changed members numbers and screwed everything up. So 5 days later still no answer from my Optum Rep to find out what happened. Or from a UHC REP. How dare they treat me like this @ 70 years old? The girl who told me to leave was a bit loud and rude imo. So if I have cancer I may be a case…..so crazy in June now I don’t have insurance after my ex-rays 20 minutes before. lol It’s wild they don’t understand the member number change by UHC. I wonder when I can get my insurance back. Crazy. IMO

First I was allowed Chiropractic care. I completed my initial visits and they paid the chiropractor. When I had to go back for more treatments, they approved 6 treatments. I scheduled all 6 visits, then after the second or third, I was told that my visits were denied. I've called about 6 or 7 times trying to get to the bottom of this, and was told each time not to worry, the advocate who was helping me found the letter stating that I have authorization for the 6 visits. Each time I called I was told the same thing. Finally my chiropractic clinic let me know I had to pay for the six visits since she was told that I no longer have chiropractic care. I called again and was told that I have chiropractic care and the claims were submitted incorrectly by their team and this person would resubmit the claims correctly. Now, I'm having sever knee pain. Went to see an orthopedic doctor who took x-rays and said I have arthritis and need to have my knee joints cushioned with jell. I found out that my cost with insurance will be over $400 for the jell, so I wanted to make sure my insurance would cover the cost for the injections if I purchase the jell. Now I'm back on the phone with UHC trying to get authorization. The advocate who's helping me has no idea if they'll cover the cost of the doctor performing the injections and advised that I contact the doctors office.

Everything I try to sign in it never opens up to anything but a blank page. Also, when & if I am successful, when I try to order, it just keeps messing up on me & it's really a crappy app. I wish they would hire someone else to do their web page. It's just so upsetting & it never gets fixed. Don't they care about us members? Unbelievable what I have to go through every single month when I want to use my benefits, of which they cut back on majorly as to what I'm allowed to buy. Even though a judge in the court system declared me disabled. So unfair of them. I'm very disappointed in this insurance now.

Denied a dental claim for a molar crown that was BROKEN IN HALF! I appealed the denial and sent all the information certified mail. They said they never got it. lol Worst POS company I have ever dealt with.