Twentyeight Health Reviews | Read Customer Reviews of twentyeighthealth.com

Twentyeight Health Reviews | Read Customer Reviews of twentyeighthealth.com

Twentyeight Health reviews

959 approved reviews, newest moderated first

Kari S.
Jan 6, 2024
Very good customer service and support…
Very good customer service and support from the company and friendly people and get back to you in a timely manner
Response from Twentyeight HealthJul 24, 2024
Hi Kari, Thanks so much for sharing your experience with us! We are committed to providing prompt and accurate responses within 1-2 business days, and we're so glad we were able to assist you! If you have any questions or concerns, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! We look forward to serving you in the future! Sincerely, Danielle (she/her)
Report
Cynthia K.
Jan 6, 2024
I’m very concerned because there are so…
I’m very concerned because there are so many mixed reviews for this company. I used to be with simple health and let me tell you, it was one of the best companies ever… now twenty eight health is taking forever to ship my birth control. I didn’t get a delivery date until I emailed them again. First it said it would deliver to me on the 8th, then they said the 10th, then all of a sudden it said the 11th… are you guys messing with me? I also do not have a tracking number when I asked them 3 TIMES. Very disappointing. I’m waiting on my birth control. I will be waiting until the 11th then I’ll write another review. I DONT WANT TO GET SCAMMED. Ladies please let me know other birth control websites…
Response from Twentyeight HealthJul 24, 2024
Hi Cynthia, Thanks for sharing your experience with us! I'm sorry to hear that your transition from SimpleHealth was not a smooth process. This is not the level of service we want for our customers and I deeply regret that we did not meet your expectations in your case. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. If you have any questions or concerns, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! Sincerely, Danielle (she/her)
Report
Cristina E.
Jan 5, 2024
Leila Was Such a Great Help
Leila was such a great help, she resolved my issue and I was able to access my account right away. Also she was very patient and quick to respond, she went out of her way to make sure I was taken care of and I really appreciate that. Wonderful customer service overall.
Response from Twentyeight HealthJul 24, 2024
Hi Cristina, Thanks so much for sharing your experience with us. Leila is one of our great customer support agents and I'm so glad she was able to assist you. If you have any questions or concerns, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! We look forward to serving you in the future! Sincerely, Danielle (she/her)
Report
Nichole C.
Jan 1, 2024
Should be zero stars
Should be zero stars. I was transferred from Simple Health to Twentyeight and god how i miss simple health. Everything was so easy and 'simple' at Simple Health. they would charge me $45 for 3 packs of Mylan Norethindrone while Twentyeight charges for $25 for one packs. meaning i'd have to spend $75 for 3 packs. I also asked for my prescription (that I had paid for) in printable form THREE TIMES so i can submit it to a different online clinic but they kept ignoring me. the customer help chat responds so slow, and if you send a complain through email, they'd just send you another pack and charge you $25 more as if that fixes everything. Horrible experience, do not recommend.
Response from Twentyeight HealthJul 24, 2024
Hi Nichole, Thank you for sharing your experience with us! I'm so sorry that your transition from SimpleHealth was not a smooth process. Our commitment is to provide helpful and efficient customer service within 1-2 business days and we acknowledge that we did not meet that standard in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and improve our services for you and our other customers moving forward. Sincerely, Danielle (she/her)
Report
TJ
Dec 27, 2023
Pick another women’s health service…
Pick another women’s health service because the ineptitude of this company is unbelievable. I requested a prescription on 11/27/23. I reached out two weeks later when I didn’t get an update. Their customer service is horrendous. I again brought up my concern on 12/26/23 and my issue wasn’t addressed, so I requested my account to be cancelled. I wouldn’t trust this company with your private info like insurance and credit card number. Pick a different company!
Response from Twentyeight HealthDec 29, 2023
Hi TJ, Thanks so much for taking the time to share your experience with us. This is not the level of service we want for our customers. I have reached out for more information via Trustpilot. I would love the opportunity to look into this for you and make it right. Sincerely, Danielle
Report
Marie C.
Dec 26, 2023
STAY FAR AWAY AND TRUST THE REVIEWS!!!!
There is a reason they only allow contact by text and email. I initiated a prescription on 12/19 with no updates. I reached out on 12/22 only to find out there was an issue with my insurance (which I now know is not true and my prescription was filled on 12/20 with that insurance). I promptly updated and was told by their customer service representative that it would get filled before next Thursday. I checked Monday only to see it would not be delivered before Thursday and I still had no tracking information. Now I'm unable to get another prescription because it is showing as being filled already. This company is horrendous and I should've listened to the reviews. Despicable!
Response from Twentyeight HealthJul 24, 2024
Hi Marie, Thanks so much for sharing your experience with us! We understand the importance of receiving your medication on time and I'm so sorry that we did not meet your expectations. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)
Report
Christina R.
Dec 17, 2023
Ok Service
I have been with this company for awhile now since they used to be the Pill Club. The reason I gave 3 stars is because I had a challenging time getting my birth control through their pharmacy and issues with my insurance, I had to re-contact over and over until I got the help I needed, I honestly wish the whole process was more smoother but hopefully I’m on the right track now.
Response from Twentyeight HealthJul 24, 2024
Hi Christina, Thanks so much for sharing your experience with us! I sincerely apologize for the delays and issues regarding your insurance coverage. We understand the importance of receiving your medication on time and I am sorry we did not meet your expectations in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)
Report
Shatira S.
Dec 16, 2023
I dislike the fact that my insurance…
I dislike the fact that my insurance won't cover my prescriptions.😞😞
Response from Twentyeight HealthDec 29, 2023
Hi Shatira, Thank you for taking the time to share your experience with us! We are diligently working on expanding our insurance coverage and sometimes there are limitations that we cannot get past. We currently accept most commercial plans in our active states, as well as some Medicaid plans in CA, CO, DC, FL, GA, IL, IA, KS, KY, ME, MD, MN, MO, MT, NE, NJ, NY, NC, OH, OR, PA, SC, TN, TX, VA & WA. We offer other solutions to those whose insurance is not contracted with us. You can purchase your birth control at an out-of-pocket price, prescription transfers to your local pharmacy, or connection with our nonprofit partnership, Bedsider. Please reach out to our customer service if you have any further questions and we will be happy to help! Sincerely, Danielle
Report