Twentyeight HealthReviews of twentyeighthealth.com

Response from Twentyeight HealthOct 15, 2026

Hi Andrea, Thank you for reaching out. i'm sorry to hear about any billing confusion. I've reached out to you via Trustpilot for more information to further investigate and resolve this concern for you. Transparency is very important to us, especially when it comes to charges associated with our service. We recently introduced the $19.99/month Complete Care to bring more services together in one membership — including birth control, skin care, urgent care, and ongoing provider support. Looking forward to hearing back so I can best assist! Sincerely, Kelsey (she/her)

Response from Twentyeight HealthJun 15, 2026

Hi Chelsea, Thank you for taking the time to share your experience, and we're sorry for the frustration this caused. We understand how upsetting it is to see an unexpected charge, especially after previously requesting to remain on a lower-cost plan. We never want members to feel surprised by changes to their account or have to repeatedly contact us to resolve billing issues. Over the past few months, we've transitioned to a single Complete Care membership, which includes access to additional services such as UTI, BV, and yeast infection treatment, skincare, and ongoing provider support. The communication around these changes may not have been clear enough in your case. We'd appreciate the opportunity to review your account and make sure everything is set up according to your preferences moving forward. Please reach out to our support team so we can help. Thank you again for bringing this to our attention — feedback like yours helps us improve both our communication and user experience. Sincerely, Kelsey (she/her)

Response from Twentyeight HealthJun 5, 2026

Hi Cassie, Thank you for sharing your feedback. We understand that moving from a lower-cost plan to a $19.99/month membership can feel like a significant change, especially if birth control is the main service you use. We've recently transitioned to a single Complete Care membership that includes access to care for additional needs such as UTIs, yeast infections, skincare, and more. We know that this change won't be the right fit for everyone, and we appreciate you taking the time to share your perspective. If you're open to it, we'd be happy to review your account and coverage options with you. Please reach out to our support team so we can help. Sincerely, Kelsey (she/her)

Response from Twentyeight HealthMay 20, 2026

Hi Anderlynn, Thank you for sharing your feedback. We understand why this change feels frustrating, especially if you mainly used Twentyeight for birth control refills through insurance. Over time, we expanded from prescription refills to ongoing care — including provider messaging, urgent care for things like UTIs and yeast infections, skincare, and more — all under one membership. But we also understand that not every user needs or wants those additional services. Insurance coverage can vary by plan, and while some members have their membership covered through in-network insurance, others may not yet qualify for that benefit. We know that can feel disappointing, especially when your medication itself is already covered. We truly appreciate you being with us over the years, and we’d be happy to review your account and see if there are any better options available for you. Please reach out to us at [email protected]. Sincerely, Kelsey (she/her)

Response from Twentyeight HealthApr 30, 2026

Hi Sam — thank you for sharing this. I’m really sorry this has been your experience, especially after using us for so long. I want to clarify a couple of things. This is only the second time we’ve updated pricing in nearly seven years. These changes reflect a shift toward more comprehensive, provider-led care — including messaging with licensed providers, treatment for additional conditions (like UTIs, yeast infections, and skincare), and ongoing support beyond a one-time prescription. We kept our $0 membership for self-pay and out-of-network users for several years, and have since focused on expanding in-network coverage — including Medicaid — to help more patients access $0/month care. We understand that any change in cost can be frustrating. Our goal has been to balance affordability with being able to offer real, ongoing clinical care. If you’re open to it, we’re here to help — we can review your account and make sure everything looks right. Thank you again for calling this out. Sincerely, Kelsey (she/her)

Response from Twentyeight HealthApr 14, 2026

Hi there, Thank you for reaching out. My name is Kelsey, I'm a Manager here at Twentyeight Health. I'm sorry to hear about this billing concern but am glad to assist. We take transparency seriously, especially when it comes to the costs associated with our service. While the $19.99 Complete Care Plan fee is required at sign up, I truly apologize for any confusion. We would truly appreciate the opportunity to look further into this concern. I've reached out to you through Trustpilot in order to do so, and hope to hear back from you soon. Sincerely, Kelsey (she/her)

Response from Twentyeight HealthApr 10, 2026

Hi Alyssa, Thank you for reaching out. My name is Kelsey, I'm a Manager here at Twentyeight Health. I truly apologize for any frustration related to these billing concerns. It sounds like this may be the result of a technical error, as you should only receive 1 Care Plan charge monthly. We would truly appreciate the opportunity to look further into why your account was cancelled as well as any billing discrepancies. I've reached out to you through Trustpilot in order to do so, and hope to hear back from you soon. Sincerely, Kelsey (she/her)

Response from Twentyeight HealthApr 2, 2026

Hi Sydney, Thank you for reaching out. My name is Kelsey, I'm a Manager here at Twentyeight Health. I truly apologize for any frustration or inconvenience as well as any concerns regarding copays and getting your prescription transferred to your local pharmacy. We do support local pharmacy transfers, and this issue may have been the result of a technical error. While copays are solely determined by your insurance provider and communicated to us by our partner pharmacy, we would truly appreciate the opportunity to look further into this. I've reached out to you through Trustpilot in order to do so, and hope to hear back from you soon. Sincerely, Kelsey (she/her)