Twentyeight HealthReviews of twentyeighthealth.com

Response from Twentyeight HealthDec 4, 2025

Hi Rachel, Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service. I truly apologize for any inconvenience or disappointment. We would appreciate the opportunity to look further into these concerns, as our team is committed to transparency especially when it comes to billing. I've reached out to you directly through Trustpilot in order to do so, and appreciate you providing your information so we can further review and assist. Sincerely, Kelsey (she/her)

Response from Twentyeight HealthJun 18, 2025

Hi Kristen, Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service or our typical wait time, so we truly apologize for any inconvenience or disappointment. We would truly appreciate the opportunity to look further into these concerns, as our team is committed to prompt and efficient care. I've reached out to you directly through Trustpilot in order to do so, and hope to hear back from you soon! Sincerely, Kelsey (she/her)

Response from Twentyeight HealthNov 20, 2024

Hi Shayna, Thank you for sharing your experience as well as this feedback regarding our monthly subscription model. Transparency is very important to us, especially when it comes to the costs associated with our service, so I truly apologize for any miscommunication or disappointment. When our monthly subscription plans were initially introduced in April/May 2024, we prioritized sending email notifications in advance which included the opportunity to opt out and move to our Basic Care Plan at $0/month. We're proud to provide this $0/month option to further our mission of making reproductive and sexual healthcare affordable and accessible for all! While our Care Team is available at anytime to adjust your monthly subscription, we appreciate you noting this could be better emphasized in email our communications. I'm glad to let you know that in response to similar feedback, we're already working on an update that will make it even easier to manage your monthly subscription straight from your dashboard! I understand my colleague Marilu was able to further assist and resolve your concerns, but please feel free to reach out at anytime. We're here for you and happy to help! Sincerely, Kelsey (she/her)

Response from Twentyeight HealthAug 20, 2024

Hi Erika, Thank you for sharing your experience with our service. I'm glad to hear you've received timely refills of your medication, but I'm sorry to hear that you've run into a few billing discrepancies. This should not have been the case and I truly apologize. While we did recently experience a technical error that caused downgraded users to be incorrectly charged the Standard Care subscription fee once again, this has since been resolved by our tech team. We're committed to accurate billing, as well as promptly refunding any incorrect charges and I'm hopeful that this will be your experience moving forward. I've reached out to you via Trustpilot to learn more about your experience and make things right if at all possible! Looking forward to hearing back! Sincerely, Kelsey (she/her)

Response from Twentyeight HealthAug 19, 2024

Hi there, Thank you for sharing your experience. I'm so sorry to hear about how your experience with our service has recently changed due to an insurance-related delay. Our Care Team works hard to resolve insurance issues if at all possible, but I truly apologize for any frustration or disappointment. I would be glad to look further into this to ensure you're all set moving forward and resolve any outstanding issues if at all possible! I've reached out via Trustpilot in the hopes of receiving more information! Looking forward to hearing back so we can best assist! Best, Kelsey (she/her)

Response from Twentyeight HealthAug 6, 2024

Hi Georgia, Thank you sincerely for reaching out. I'm so sorry to hear about how your experience with our service has changed since signing up last year. The delays and inconveniences you experienced are definitely not up to our standards of service, and we truly appreciate this detailed feedback. We did experience an unprecedented increase in volume in 2023 due to thousands of customers being transitioned to our service from SimpleHealth and The Pill Club when both companies wound down their operations. We want to acknowledge that you did not receive the standard quality of service or support, and we are so sorry about that! We've since hired additional support to our Care Team to ensure we continue to provide prompt, efficient, and seamless support to all of our customers within 1 business day. Regarding the monthly subscription plan, we recognize this is a big change and truly apologize for any disappointment. We have carefully considered how to serve our community and we believe the introduction of our Care Plans will help us improve the quality of care we provide as well as advance our mission of making sexual and reproductive care more accessible across the U.S. I sincerely apologize for any inconvenience regarding your Standard Care Plan. Those who were transitioned to this plan were sent advance notice via email, which included the opportunity to opt-out, but I completely recognize your preference to opt-in instead. Please know this feedback has been escalated to the appropriate team members to review as we continue to evolve. We're committed to making this right for you if at all possible, and I have reached out to you directly via email with further details. If you have additional questions or concerns please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we're happy to help! Sincerely, Kelsey (she/her)

Response from Twentyeight HealthJun 14, 2024

Hi Bella, Thanks so much for sharing your experience with us! I definitely want to be sure that we cancel your subscription and process your refunds immediately. I've reached out to you for more information via Trustpilot. I would love the opportunity to make this right for you! Sincerely, Danielle (she/her)

Response from Twentyeight HealthJul 24, 2024

Hi Kaila, Thanks so much for sharing your experience with us! I am truly sorry for the delays you experienced while using our services. This is not the level of service we want for our customers and I sincerely apologize that we have not met your expectations. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)