Twentyeight HealthReviews of twentyeighthealth.com

Twentyeight health is not be the best option. They gave me an RX at the start of November. I still don’t have the prescription. It was supposed to be delivered by December 8th. Now, they won’t even transfer it to my pharmacy. It’s taken over a week to get them to reply to my message, asking again for info on the pharmacy. This was after a month long debate about my insurance not covering the doctors visit that they boast as being free. They didn’t charge my insurance for the “visit” by the way. She read over what I had typed and gave me the prescription. I was with the pill club, loved them. But they shut down and transferred everyone. This is such a chaotic mess. Avoid avoid avoid!!!

Women’s reproductive health medication is time sensitive. I would think a place like this would understand. They lost tack of my delivery (if it was even sent out) and then had the audacity to tell me to pay out of pocket for an order my insurance has already covered if I wanted to pick up my pills from a local pharmacy or I could pay out of pocket and hope a new order of pills are mailed. WARNING: DO NOT TRUST THIS COMPANY!!!! Edit: They finally reached out… 7 months after I made this review lol. I am no longer a customer. I quit the day my prescription ended because it was only delivered on time twice the entire year. Then they automatically signed me up for a subscription service and started billing me monthly even though I never “upgraded”. I had to reach out to customer support to remove the charges. STAY AWAY!

Do not trust them 2023. What happened to them? A year ago they were fine but this year has been a complete mess. They took the money for the doctor but have not updated me or sent me my birth control. It's been almost 3 weeks and they are impossible to contact. I really need my card info off of their website now but I can not delete it. Their phone number doesn't work and their email just directs you to their broken website. Custom service is non existent. Website doesn't work. Phone number doesn't work. It's like they went out of business and are just being run by bots now.

They got my info from Simple Health. I hated Simple Health for other reasons but that's neither here nor there. Anyways they keep spamming through email and text. I never agreed to get emails and texts. I keep unsubscribing from them but they continue to harass me anyway. It started with emails and now they're doing it through text. How do they think they'll get customers by harassing people?

I admit when SimpleHealth did transfer me over to TwentyEightHealth the communication with this company was bad but I understand that it was a lot of members transferring their info over so after that hiccup the communication has gotten a lot better!!! Everyone is really nice and answers all my questions in a timely manner!!! Thank you TwentyEightHealth Team!!!

Was transferred to Twentyeight Health from Simple Health. I use it when I can't get back to my regular doctor to get my new script in time. Apparently there was an issue filling my script in time but I was able to contact the company to find out what was up and they pushed a script to my preferred pharmacy the same day. Bri was very helpful, friendly and understanding of my issue, had no problem getting a script from the doctor after answering a few questions, and I should be good to go!

Waiting for two months with no birth control in sight. Requested at the beginning of October, and still no updates. Got an email saying it had shipped and would arrive by 11/20. Log into dashboard, and it hasn't even shipped.

They sent me the wrong birth control without verifying that they would be changing it. Very disappointed with the whole experience. The doctor was non communicative and you can't get any refunds. I don't want to start a whole new birth control for no reason especially when the actives are different. ***Update: after looking for further information on their app / website I found the tab where they say you have 24 hours to cancel or review with the doctor on your birth control. The main issue that I pointed out is that this was sent only within app/website. I check my email every day so I would have seen it if it were sent to my email properly. So in the end I received my refund!