Hope
Like many I came here from the pill…
Like many I came here from the pill club, there's a major difference in quality of care. Before you could video chat with doctors and express your opinions and really feel heard. Now all you can do is chat with them and hope they see it. I asked my doctor to change my brand due to some irregular bleeding I was having and asked questions about it. I didn't receive an answer and it's been 12 days of bleeding. I just checked my profile to see she changed my prescription but didn't follow up with me to tell me or explain anything. Very unprofessional. I have received a few months of this service now and have gotten a different generic brand every single time. I know they're the same but it's a little concerning just trusting without communication. They need to step it up if they want to be anything that pill club was.
Response from Twentyeight HealthJul 25, 2024
Hi Hope, Thanks so much for sharing your experience with us. I'm sorry to hear that your transition from The Pill Club has not been smooth. This is not the level of service we want from our customers and I'm truly sorry we did not meet your expectations. We are committed to providing clear, prompt, and accurate responses, and I want to acknowledge that we did not meet this standard in your case. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. If you have any questions or concerns, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! Sincerely, Danielle (she/her)