Twentyeight HealthReviews of twentyeighthealth.com

**id like to update that i’ve gotten a refund following these postings. i appreciate the company looking further into it and updated review accordingly- thank you** Firstly- when you sign up they charge the subscription fee. AFTER getting my prescription (this was the only quick part), I’m told i can’t get it delivered through them i have to use my own pharmacy (what is the point of paying $13 then? this was supposed to be for their delivery service and unlimited messaging with provider which i’ll get into later) but whatever it was too late i needed my birth control fast. so i send to walgreens nearby- first 5 days of waiting is walgreens fault not theirs- until it’s finally at walgreens and they say there’s an issue. they won’t describe it. i decide to send it to optumRX. now i see the issue walgreens had- the doctor didn’t even provide dosage information. so the pharmacist cannot fill it. so the pharmacy attempts to contact- multiple days no answer. here i am THREE. yes, three whole weeks later from the time i SWITCHED to optum from walgreens so- FOUR weeks total from time of starting subscription. i tried to be patient knowing doctors are busy people but this is just absurd? and customer service replies fast but they cannot do anything. the doctor is the one not replying or calling pharmacy. they tried to tell me the doctor DID try to call but it was out of operating hours… (optumRX is 24/7 pharmacists by the way so that’s not possible). mind you, this is CS telling me doctor tried. the doctor herself did not ever reply to me personally (which also- WTH did i pay $13 for?unlimited provider messaging was part of that but…she doesn’t reply? only automated response.). CS said they won’t refund me because the doctor did fix the error…really? then why is not fixed on optumRX? i went to a different online provider today and got my prescription filled without issues and it’s even already about to ship only 4 hours after provider spoke to me. TERRIBLE SERVICE i can’t believe they’re even in business and I feel scammed.

Okay, so I have mixed feelings about this website/company. I’ll start with the good, though. Ana was amazing in the chat and got me the information I needed in a timely manor every time. She was so nice and helpful. But that’s about where to good stopped. I had to really work to make this work for me and my insurance and I’m still working with unresolved issues two weeks in with no birth control. I got the emergency contraceptive within the week and it was a good thing I didn’t need it asap, but my insurance didn’t want to pay for delivery so I had it sent to my pharmacy and I got the emergency contraceptive but the pharmacy said that my annovera was delayed but it didn’t say why so I kept waiting to see if it was just an issue where they had to order my meds in. When it still wasn’t ready a week later, I called my insurance and they told me that it needed a prior authorization. I messaged twenty eight (Ana) and they told me that they wouldn’t do a prior authorization so I asked if they could change the prescription to the Nuvaring because my insurance would cover that. Now it’s nearly 24 hours later with no answer from my provider. So the chat help was helpful but they are struggling with the actual prescriptions and such.

I really loved this service. It’s great until something happens - the littlest of issue like this generic isn’t covered should be simple with the pharmacy contacting provider to fix it but it isn’t because of the contact issues. There is such a lack of communication! The provider doesn’t know what’s happening, the pharmacy knows the issue but doesn’t tell anyone, the care team take days to get it figured out and days to let you know. It’s very slow. One reply a day. It takes on average 5 days to resolve any issue not counting weekends. I really wish they would fix this because I loved it and depend on it and with crazy orange Cheeto dictator in office I think services like this are very important I don’t feel like they should make promises they can’t keep or allow deadlines to pass and have people running out. That’s happened twice. I got a great provider who’s local. I got my medicine and it was so easy. I praised them and recommended them everywhere. I am a rapidly growing influencer and I even suggested them to my audience.. then my next delivery never came. The date was confirmed via text and I was sent a notice that they billed insurance for it and it was set to come. It never came. I contacted them and unfortunately I find the contact to be very lacking with customer care. They take forever to reply and often just don’t. I got no info. I got told it would be fixed but it hasn’t been and nobody has let me know what’s happening or when it’ll ship. Another week was added to the date which isn’t okay. If you guys have established patients you should make sure their refills arrive on time! Lemonade will send you refills for free priority fast if you are a customer and run out. I am a customer- I was considering going for the top subscription but now I don’t think I will. I wish they would do better with cuetomer care. One reply a day with no info isn’t acceptable. It’s a good service but if you have any issue you can forget it. You need to know what pill works for you and stick to that pill and make sure it’s covered because that’s the only way it’s smoothe sailing here. Any issues will cause you to be without for days or weeks. Please do better with contact and customer care Do better with pharmacy failure to meet deadline and not informing anyone

I started off using the company “SimpleHealth” which then transferred over to Twentyeight Health. In the beginning I had no problems until their new business model that automatically makes you pay 12.99 came out. Personally I don’t use all the benefits but to be able to renew my prescription I HAVE to use this “standard” plan. Although I don’t agree with this I can say their customer service has been excellent to me especially with Daniela. I received speedy responses sometimes within the day and it was very simple to cancel and restart their services.

It’s great when I actually get my medication, but I am always always having issues trying to get my meds on time and website is always so inaccurate. Please fix this problem!

They get in contact with me very fast. Always nice. But I get the same exact answers from them only to have had to wait about a month for my package to actually send. (After 6 different chats later and waiting) sent very fast in 3 days.i know they have a lot of clients. I think they should be open 24/7 to keep up amd not have this as a problem seeing as many other reviews on many other websites said the same. Haven't started my script yet but happy with what I got 3 pack bc and 2 emergency contraception. Came in regular box so it was quite discreet. I was originally put on the 14 $ plan, the. Found out by my own research you have tonask for the free 0$ plan. I asked and they immediately did this. Worked out much better after it was changed and I could get all my stuff for free.

Mixed reviews after transferring from the Pill Club (I moved to a state the Pill Club didn’t serve). I originally had to pay 6.99 to speak with a provider, but they got my insurance and prescription filled out pretty quickly. I was able to get my first order very soon after, and the first couple orders I got pretty smoothly. However after that I started experiencing some issues with delivery estimates. I noticed that my estimates wouldn’t update as we got closer to the time of my refill, and then the estimate would suddenly be weeks or even months past when I was supposed to get my refill. Since I skip the placebos, this meant that there would be significant gaps where I wouldn’t have any birth control at all. The first time this happened my birth control showed up on time anyway, but when it happened again earlier this year I tried reaching out to their team to figure out what the issue was (I was supposed to receive a 3 month refill in March; after hearing no updates about my March refill, my account then showed I wasn’t due for a refill until May). Their customer service team never gave me a real answer as to this delay; I was even told that my March refill hadn’t been ‘skipped’ just delayed because of issues with their pharmacy partner, even though that was basically the same thing! They were able to get my prescription sent to a local pharmacy, but I had to pay out of pocket in the mean time as I waited for my account to hopefully update and the May refill to go through. In the middle of all this, they switched to a monthly subscription rate of 12.99. They did pause my account when it looked like my insurance stopped covering the specific brand my prescription was for, so I haven’t had to worry about May. The last customer service agent I spoke with, Kelsey, was extremely helpful and understanding (I would give her just 5 stars if possible). She helped me get my prescription sent to a local pharmacy for them to fill directly so I can still get my birth control in the meantime. The customer service is hit or miss, and I think ultimately I’m going to shift away from TwentyEight. I would advise others to try this only for short term, if at all.

Daniela was an excellent communicator when I reached out to customer service! My only qualms are about the sudden charge for supplying my subscription and the frequent inconsistency of sending the same prescription and at the same time.