Twentyeight Health Reviews | Read Customer Reviews of twentyeighthealth.com

Twentyeight Health Reviews | Read Customer Reviews of twentyeighthealth.com

Twentyeight Health reviews

959 approved reviews, newest moderated first

Kirsten M.
Feb 13, 2024
Dude
Dude. If I could rate zero stars, I would. It was advertised as $18 copay for birth control so I opted to pay out of pocket that way after trying to input my insurance multiple times and receiving emails that they weren't getting it. I went to check my bank account out of curiosity, they charged me $420 for ONE PACK of Nuvaring birth control and go figure, I can't get refunded. I'm DEMANDING A REFUND!! This is UNACCEPTABLE. Now I have to wait 2 days to HOPEFULLY cancel my subscription. Waste of my time, it was recommended to me and I'm NOT recommending them at ALL. Thieves.
Response from Twentyeight HealthJul 24, 2024
Hi Kirsten, Thanks so much for sharing your experience with us. I'm sorry for the miscommunication and confusion regarding the out-of-pocket cost of your medication. We have our out-of-pocket prices listed on our website found here: https://www.twentyeighthealth.com/brands I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)
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Brittany C.
Feb 12, 2024
I signed up a month ago
I signed up a month ago, OBGYNs are booked out for 6 months and I needed birth control. I signed up a month ago and they sent the prescription to their pharmacy for fulfillment and said to give it 3-5 days. It’s been a month, they won’t respond at all & I’ve contacted them multiple times. Definitely a scam.
Response from Twentyeight HealthJul 24, 2024
Hi Brittany, Thanks so much for sharing your experience with us! I'm sorry for the delays you experienced while using our services. We completely understand how important it is to receive your medication on time - especially when getting an appointment in person can be a long wait! I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)
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Briana C.
Feb 9, 2024
Love the service!
Love the service! I am on the go type of gal and let me tell you this service definitely fit into my lifestyle. It was very simple meeting with the doctor and telling her my birth control preferences and options. I did everything via the website and didn't have to meet in person with the Dr. It was a very thorough consultation, we discussed my health, and they ultimately made me feel comfortable that I was making the right choice. I also love the quick, easy, and discreet delivery. Communication was very efficient; I receive a text and email when my next shipments are coming.
Response from Twentyeight HealthJul 24, 2024
Hi Briana, Thanks so much for sharing your experience with us! We're so happy to have you here at Twentyeight. Please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! Sincerely, Danielle (she/her)
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Shanon D.
Feb 9, 2024
Good service
Very helpful.
Response from Twentyeight HealthJul 24, 2024
Hi Shanon, Thanks so much for sharing your opinion with us! We're happy to have you here at Twentyeight. Please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! We look forward to serving you in the future! Sincerely, Danielle (she/her)
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Beth
Feb 7, 2024
Worthless
Transferring from The Pill Club and this experience is HORRIBLE. They’ve sent the wrong prescription every month if they even send one at all. There’s no customer service phone number and they haven’t responded to texts or chats in over 6 months (never). Do not use this provider.
Response from Twentyeight HealthFeb 8, 2024
Hi Beth, Thanks so much for taking the time to share your experience with us! I am so sorry to hear that your transition from The Pill Club has not been smooth. This is not the experience we want for our customers. I would love the opportunity to make this right! I have requested more information from you via Trustpilot so I can look into your account personally to get this sorted out for you. Sincerely, Danielle
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BL
Feb 4, 2024
Easy to use website with great customer…
Easy to use website with great customer service!
Response from Twentyeight HealthFeb 8, 2024
Hi BL, Thanks so much for choosing Twentyeight! Our customer service team is always available for any questions - feel free to reach out at any time! Sincerely, Danielle
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Ana M.
Feb 2, 2024
Muy buen servicio lo recomiendo
Muy buen servicio lo recomiendo
Response from Twentyeight HealthFeb 9, 2024
Hola Ana, ¡Muchas gracias por elegir Twentyeight! Estamos muy felices de poder servirte. ¡Puedes comunicarte con nosotros en cualquier momento si tienes alguna pregunta! Saludos cordiales, Danielle
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Brette H.
Jan 31, 2024
Twenty Eight Health is not worth your time or money
I used to have Simple Health before they merged with Twenty Eight Health. Simple Health was fantastic. I was able to easily make changes to my prescription delivery date or get help when needed. Everything was a smooth process. Twenty Eight Health has been nothing but issues for me. I had to get an emergency refill on my prescription because they never processed my new refill when the switch happened, it took close to two months just get my new account set up after the merge, they send me a three month prescription every two months at a much higher price for the same birth control with no way to make any changes to your order date and reaching out to customer service is a joke. They are always “experiencing a high volume of traffic” and you’re lucky to get a reply from an actual person rather than an automated generic response telling you to send an email like you just did. I’m very disappointed with my experience and will not be renewing my subscription with them.
Response from Twentyeight HealthJul 24, 2024
Hi Brette, Thank you for sharing your experience with us. I'm sorry the SimpleHealth transition was not a smooth process for you. This is not the level of service we want for our customers and I am truly sorry that we did not meet your expectations. Please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 if you have any further questions or concerns. We would love the opportunity to make it up to you. Sincerely, Danielle (she/her)
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