Twentyeight HealthReviews of twentyeighthealth.com

Absolutely the best virtual way to get your prescriptions!! Answer a few questions, providers are able to actually pay attention and know what you need (changed me from a bad birth control I was having reactions too) and will go above and beyond to answer all questions & make sure you are able to get your prescriptions asap!! Will never want to use anyone else for my prescriptions! 💖💖

I don't get how this company gets clients. I had a subscription for two months and had to cancel because my order was either late, lost, or I had to personally call my pharmacy to get a refill! I was supposed to get 3 packs at a time, and because my orders never arrived.. My pharmacy only allowed a month supply which cost $18.

I was transferred to Twentyeight Health from the Pill Club in 2023. They refilled my pill prescription the first time without issue so I kept it on auto-refill as I had for years before. This year, I check my account, there’s a delivery date on my account. I just need to “visit with a doctor,” which is literally just you filling out an online questionnaire that takes 5 minutes. If you’re on Medicaid, your copay for this questionnaire is $26 by the way. Anyway, I do this, and week later, the DAY BEFORE my delivery date on my account, I receive an email saying they have no providers that take my insurance and therefore I’m not getting my birth control. What?? My account has a message from my “doctor” saying she prescribed me Plan B and condoms in case there’s any delay? Also what?? I never spoke with my doctor at all and she’s just gonna send me Plan B without my consent? Also I was charged for a visit that didn’t happen. I was charged for a questionnaire. I emailed their customer service about this, and they responded with an obvious email template back to me saying I could pay out of pocket or go to my local pharmacy. How do I know it was template? They left the blank spaces where you’re supposed to personalize the email empty. There’s a reason I’m using an online service, this is why I don’t go to a pharmacy. There’s a reason I’m on Medicaid, this is why I don’t pay out of pocket. Anyway, their reasoning for this is that they don’t know if insurance will cover it until after they submit your insurance to their pharmacy. This is true, I used to work at a doctors office. However, we checked peoples insurance BEFORE they received their service. I am so SO confused how they didn’t know that a single provider with their company didn’t accept Medicaid in advance. Besides that, there were several other issues during communication. First they tell me my birth control brand is Debilitane, then they send the same exact email a second time, and now my birth control brand in Sprintec, which is conveniently $6 cheaper. No, actually, I get a third email saying my BIN number on my insurance might be incorrect. Which is it? What’s happening? At this point I haven’t had birth control in two weeks. Angelique processed my refund quickly. She was nice. Other than that, this company needs a serious overhaul. It’s really sad what they put their costumers through, AND what they put their costumer service through. No one deserves that.

This company has helped immeasurably with getting care with medications I need to be able to function on a day to day basis! The price is in a bracket I can afford for the meds I need. Deliveries are always so punctual, and I feel secure knowing it'll be okay.

Twentyeighthealth staff are friendly, helpful and understanding. Their response time is fast. They help you choose the best medicine for you. I would recommend Twentyeighthealth to anyone.

I was a previous member of The Pill Club, which was a wonderful company that delivered my birth control to me in a timely manner along with cute goodies that elevated the experience. The Pill Club was bought out by Twentyeight Health in June of 2023 and was supposed to continue my care soon after. Months went by and even after filling out their extensive paperwork and meeting with one of their N.P.s, I still had not received my birth control. I reached out multiple times to get them to mail me my birth control and they told me they would but never did. I became desperate and learned that there was an option to have them send it to my local pharmacy. Three more times I waited for them to mail me my medication as they said they would and three more times I ended up having them send it to my pharmacy. I eventually gave up and have them send it to my pharmacy every month as I know that I cannot rely on them to do the one job they're supposed to do. The stress that they caused me along with the toll that going on and off birth control took on my body was enough for me to call it quits. I would never recommend this service to anyone and I grieve for the service I lost when The Pill Club was acquired by Twentyeight Health.

I've been using TwentyEight Health for the last year or so after moving from a different BC company and honestly it's not been a great experience. Talking to customer service is always a DAYS long process. Need an emergency refill? Good luck, you're not getting it in any emergent time. Sending your script to a pharmacy? Good luck, cause they're probably NOT sending it to a pharmacy. I am so disappointed with my service through TwentyEight health. They need to have a 24/7 text to chat service with nurses/doctors for any questions or concerns or, as stated above, an emergency refill. I was also prescribed emergency contraception without my consent. Thanks??? But really, those are controversial and really shouldn't be given to people without a request or without their consent. I did get it canceled, but it made me feel really weird. I would expect better service from a women's health service.

Do not recommend! I was transferred from Simple Health, and Twenty Eight doesn't give a rat's butt about their patients. I almost ran out of my prescription and only the guy at my local pharmacy could help me. Twenty Eight did not send me any prescriptions from September '23 until January '24 when I had to go elsewhere. I had to email them myself to let them know that my insurance changed and they did not even bother to call my insurance company when they weren't approving my prescription. I spent about 2 hours of my time calling my insurance trying to figure out what was happening. In conclusion, Twenty Eight has terrible customer service, and they don't care about their customers.