Twentyeight HealthReviews of twentyeighthealth.com

I was transferred from SimpleHealth (which I'd used for three years & loved) and found Twentyeight to be chaotic, frustrating, and unhelpful-- when they'd respond at all. I thought they'd get it under control after they'd had time to absorb all the new patients, but it has been almost a year now and I'm quitting now, after several months in a row of new delays. All communication with them is still slow, onerous, and opaque. Last month I got an email that my insurance needed updating; I checked it and let them know it was correct; and then had to go through that process two more times. I finally said I would just pay out of pocket to get my BC fast and follow up with my insurance to find out what was wrong when the newest CS rep told me, no, wait, actually it went through fine. She didn't tell me what the issue or solution was, which would've been super helpful because I'm having exactly the same problem again this month. Having to solve the exact same problems over and over is a recurrent theme-- Twentyeight does not seem to learn from experience, like repeatedly asking my insurance to approve 3 packs of Norethindrone at a time even though they will only approve 1 pack at a time. I'm done. I gave them time to improve, but almost a year later, they're exactly as incompetent.

I wanted to use this subscription service for convenience, but I've found my experience with Twentyeight health to be more stressful than it's worth. I've been struggling to get my birth control prescription for about 4 months now due to system errors with their pharmacy provider and customer service has been extremely unhelpful in resolving the issue.

Everyone has been so helpful, even when I feel my questions have been silly. 😊 They have been so helpful and have never ever made me feel like an inconvenience or invalidated. I would highly recommend them to ANYONE and I'm forever grateful for all of their help.

I was using Simple Health for years for birth control. They were amazing. I had no issues during my time with them. Then they were bought by TwentyEight Health. I was told all my information was being transferred and I am not a patient of TwentyEight Health. I decided to give it a try. Issues started right away. They couldn’t get a doctor to review my file and prescribe birth control for WEEKS upon being transferred to this company. I understand they were dealing with a lot of new clients at the time, but they bought Simple Health so they should have prepared and hired more staff in advance to be able to accurately and quickly deal with the large amount of new clients they had in a timely manner. Because of this, I ran out of birth control and went weeks without taking any because they simply don’t have the numbers to handle the amount of client they have. This wasn’t the only time something like this happened. They were a month late a second time getting my birth control shipped to me. Then this happened a third time right after Christmas and they blamed it on the holidays. At that point, I asked what their excuse was for the second time being late when that one happened before Thanksgiving. They couldn’t provide me a reason. Not only that, but it took them over a week to respond to my inquiry. I could not risk getting my birth control late ever again. So I left and have now signed up with Nurx, who has been very helpful, timely, and responsive

The amount of stress this company gives me that I switched to for convenience is unbelievable. So many times I have not received birth control on time. Luckily I had back up from my old prescription. Now, it is March and I haven’t received anything since December!! I am completely out. My prescription is active, no change in insurance… I don’t understand. I haven’t had a period in 2 years (thanks to BC, because I used to get terrible ones) and I am very afraid that TwentyEight Health’s carelessness will be the cause of me having a very painful next couple of weeks. :( Update: Twentyeight Health responded and let me know that their pharmacy partner no long carried the generic of my BC. Okay, but they’ve switched without notifying me before… Why wait 3 months, until I had run out and had to reach out, to tell me now? Thankfully my primary care doctor was able to get me immediate help and I cancelled my account with Twentyeight Health.

Great option I utilized a few times when in between OBGYNs! Customer service was helpful and super fast to respond. Minimal interaction with the medical provider but they do review and respond to the information provided and answer any questions. I think this is a great cost affordable way to connect to oral birth control and other women’s reproductive health needs especially in the world of long wait times and trouble finding in network care

I used to use Pill Club but when they got bought out by NuRX I found out that they did not take my insurance anymore. So after some Google searching, I found TwentyEight Health. The sign up was easy enough and I received an emailed the next day saying that my prescription was approved and would be sent to their pharmacy team to be filled and delivered and that would take 3 to 5 business days after their doctors approval of the prescription. It’s been almost 3 weeks now and I have not gotten my prescription nor any confirmation that the pharmacy team would be sending out my prescription. I tried to text the customer service number on their website to get an update but it said the number was not in service. So I tried to email the customer service email address that was on their contact us page as well and the email address was not valid and I was unable to send my email to them. I have now been out of Birth Control for three weeks and with nobody to turn to for help. This is very concerning. Who did I give my personal information and insurance info to?

Hard to review a company that does not literally do anything